Manager, Partnership - Dubai, United Arab Emirates - Commercial Bank of Dubai

Commercial Bank of Dubai
Commercial Bank of Dubai
Verified Company
Dubai, United Arab Emirates

1 month ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

DESCRIPTION:


Job Purpose:


Principal Accountabilities:


Work ManagementAchieve annual budgeted plan set by the Bank in agreement with Channel partner. The budget can be reviewed upon Management's discretion at any strategic point in time.
Continuously improve sourcing through performance driven culture and higher productivity.

Identify the gaps in the digital sourcing and liaise with the respective stakeholders to resolve the same at the earliest.

Establish effective business relationship with Alternate channel partners and clients through networking in order to develop a sustainable business model.

Perform competition and market analysis to support management's strategizing and planning initiatives.-Effective rework controls to ensure high levels of customer satisfaction and timely achievement of business targets.

Portray elements of effective leadership to motivate and guide Alternate Channels and promote a productive working relationship.

Conduct regular Partners sessions to discuss business strategies, knowledge sharing, product and policy updates, and share and implement best practices.

Review customer complaints and feedback whilst encouraging an autonomous work culture for performing staff.
Actively participate in recruitment by Agencies / Partners by ensuring top performers are selected and manage capacity planning.
Ensure adequate training and development is carried out for the Agency sales staff for self-improvement and development.
Actively mentor the team and propose trainings to drive performance and promote continuous learning.
Monitor the team's adherence to the policies, procedures and guidelines of the Bank and department.

Quality Control- Promote quality submission with mínimal deviation to encourage better customer satisfaction, timely processing, efficient turn-around-time and positive on-boarding experience.

Ensure all concerned stakeholders adhere to agreed SLAs and highlight areas of improving turn-around-time.

Establish effective controls to mitigate mis-sell and incidents related to audit, compliance and AML.Reports and AnalyticsActively track channel performance to ensure productivity levels is maintained in each business cycle.-Review and analyze customer complaints to identify areas of improvement, training requirements, process realignment and potential risk venues.

Maintain team productivity MIS for reporting.

Internal Coordination and CommunicationMaintain a strong network within the Bank to aid in achieving business objectives.-Function as the voice-of-channel partners and digital platforms to address business hindrances, update market feedback, and propose suggestions to management and direct stakeholders such as Credit, CADMIN, IT, Products, Operations and Sales Support.

Actively engage and contribute in projects and cross-functional committees and meetings as and when assigned by management.


REQUIREMENTS:


Education and Experience:

5 years of supervisory experience in Retail banking and with a proven track record in sales.3 years of experience in the Middle East; preferably in UAE
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