Receptionist /crm Operator - Dubai, United Arab Emirates - Dresden Motors

Dresden Motors
Dresden Motors
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

We are looking for CRM Specialists who will be responsible for the design, implementation, and support of the CRM strategy.

The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions.

The main area of focus however is to support and make best-practices recommendations to all teams which use the CRM solution.

Additionally, in this role, one would need to collaborate with business areas to gather and document new and existing requirements while providing recommendations and suggestions for solutions.

They would need to understand the software, should be able to run complicated data sets, and discern meanings from the same.

Their marketing skills would come to the forefront since they need to help the marketing teams tweak and hone multifaceted communications programs designed to drive sales.


Responsibilities

  • Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.
  • Make sure the customer database is correctly segmented in order to target marketing activities appropriately
  • Oversee CRM data governance which will include:
  • Data standards
  • Data audit
  • Data structures
  • User access rights
  • Reporting
  • Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
  • Update and maintain stakeholder records within the CRM system
  • Ensure the CRM system provides an effective sales funnel

Skills and Qualifications

  • Proven work experience as a CRM
  • Meet and greet showroom walkins
  • Technical expertise with CRM and analytical systems
  • Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management
  • Handling and solving customer issues
  • Attention to detail, to manage the integrity of the CRM data
  • Strong communication skills along with a customeroriented attitude
  • Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus and respect

Salary:
From AED101.00 per month


COVID-19 considerations:
All Customers are required to wear face masks at all times


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:


  • CRM: 3 years (required)

Language:


  • English (preferred)
Expected Start Date: 20/01/2023
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