Call Center Agent - Abu Dhabi, United Arab Emirates - Al Farah Group

Al Farah Group
Al Farah Group
Verified Company
Abu Dhabi, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

AL FARAH RESTAURANT

Position Title:
Call Center Agent


Employment Type:
Full Time.


Salary:
Depending on experience and qualifications.

Experience: 3 years in F & B industry


Job Location:
Abu Dhabi, UAE


Job Role:


  • Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, Emails, Website, Social media and other channels in a timely manner.
  • Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.
  • Active in upselling skills by promoting/suggesting additional menu items.
  • Process customer orders and assign to the relevant outlets.
  • Coordinate with outlets for timely orders to ensure to send products on time to customers.
  • Follow up with customers to ensure that they receive food & beverages as per the standards & expectations and report any concerns to supervisor as required.
  • Identify any order delays or other relevant complaints and report to the supervisor.
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Deescalate situations involving dissatisfied customers by helping and support as per the company standards.
  • Handle complaints / negative comments to the supervisor immediately.
  • Manage and update customer database with the status of each customer.

Skills Requirements:


  • Fluent in English and Arabic language
  • Positive attitude.
  • Experience in dealing with customers.
  • Great time management skills.
  • Good computer skills.
  • Good multitasking skills.
Can join immediately


Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Call Center Agent in F&B industry: 3 years (required)

Language:


  • Fluent in English & Arabic (required)
Application Deadline: 29/07/2023
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