Adnan Ahmad

Experienced Store Manager with a proven track record of success in retail operations, team leadership, and customer service. Skilled in sales management, inventory control, and creating a positive shopping experience. Adept at problem-solving and adapting to dynamic environments.

Store Manager | 2018 - 2023 Unilever, Mardan, Pakistan  Inventory management, Ordering, receiving, control of goods  Assortment, hall maintenance  Led a team of 6 employees in the daily operations of a high-traffic retail store, ensuring excellent customer service and optimal store performance.  Achieved and consistently exceeded sales targets, increasing revenue by 1% during my tenure.  Implemented effective inventory management strategies, reducing stock shrinkage by 0.5%  Developed and executed visual merchandising plans, resulting in improved store layout and a 1% increase in cross-selling and upselling opportunities.  Recruited, trained, and mentored new staff members, resulting in increase in team productivity and satisfaction.  Conducted regular performance evaluations and provided constructive feedback to employees, leading to improved staff retention and morale.  Implemented cost-control measures, reducing operational expenses while maintaining service quality.  Collaborated with suppliers to negotiate favorable terms, resulting in reduced procurement costs and increased profit margins.  Ensured compliance with all safety, security, and loss prevention policies and procedures, maintaining a safe and secure store environment.  Resolved customer complaints and concerns promptly, maintaining a high level of customer satisfaction and loyalty. Assistant Store Manager | 2016 - 2018 Mardan Mega Mart, Mardan, Pakistan  Assisted the Store Manager in overseeing the daily operations of a busy footwear store, including staff supervision, inventory management, and customer service.  Played a key role in achieving and surpassing sales targets, contributing to increase in revenue.  Acted as a leader in visual merchandising efforts, resulting in increase in average transaction value.  Trained and coached new hires on company policies, product knowledge, and customer service skills.  Assisted in the implementation of cost-saving measures, optimizing operational efficiency.  Acted as the store's point of contact in the absence of the Store Manager, ensuring smooth operations.  Conducted regular inventory checks and reconciliations, minimizing discrepancies.  Collaborated with the management team to plan and execute successful marketing and promotional campaigns.  Provided exceptional customer service, resolving complex customer inquiries and concerns.

MBA Executive

fundamental of entreprenuership