ِAhmad Yaseen

As a Proficient Computer Engineer, I bring over a decade of
experience in spearheading helpdesk operations, ensuring seamless
network maintenance, and providing robust hardware support. My
leadership capabilities have been honed through years of managing
technical teams and projects. I excel in applying my extensive
technical expertise and sharp diagnostic skills to effectively resolve
complex issues, ensuring optimal system usability and performance.
My commitment to excellence is evident in my approach to problemsolving
and my dedication to maintaining the highest standards of
service.

C O N F I G U R A T I O N T E C H N I C I A N S P E C I A L I S T
| A P R 2 0 2 1 - O C T 2 0 2 3
M I C R O S E R V E , E D M O N T O N - C A N A D A
• Orchestrated the configuration process for the GOA project,
collaborating closely with the project manager and team members.
• Successfully configured approximately 10,000 devices, including
laptops, tablets, rugged devices, and desktops, over a two-year period.
• Conducted comprehensive training for 4 team members on the
configuration protocols for Government of Alberta devices.
• Efficiently managed weekly project orders, ranging from 80 to 250
devices, from initial receipt via the company's ticketing application to
final delivery, leveraging SCCM cloud for imaging and software
installation.
• Devised strategic solutions to optimize delivery timelines in
coordination with the project team.
• Proactively ensured service delivery was consistently aligned with
client requirements.
• Expertly diagnosed, repaired, and upgraded PC software and hardware
to maintain optimal performance.
D E P L O Y M E N T T E C H N I C I A N | O C T 2 0 2 0 - M A R 2 0 2 1
C O M P U T E R U P G R A D I N G S P E C I A L I S T S , E D M O N T O N - C A N A D A
• Experienced in installing and servicing PC hardware and managing
administrative tasks, Proficient in software and network configuration,
adept at troubleshooting complex issues.
• Skilled in PC diagnostics, repairs, and upgrades for optimal software
and hardware performance.
• Efficient in crafting and deploying workstation images to facilitate
seamless equipment rollouts.
• Competent in user account setup and configuring access permissions
to maintain security.
• Maintained and enhanced asset management systems, ensuring
accurate activity documentation.
T E C H N I C A L D R E S S R E H E A R S A L / D E V I C E T E S T E R
| F E B 2 0 1 9 - O C T 2 0 2 0
A L B E R T A H E A L T H S E R V I C E S , E D M O N T O N - C A N A D A
• Executed comprehensive test scripts and managed device
configurations, including printers, across multiple clinical settings
within the greater Edmonton area, ensuring accurate performance
data logging.
• Provided critical support for technical and business readiness initiatives
within the Connect Care Projects, catering to the needs of operational
teams.
• Performed meticulous audits of service providers and their equipment,
including desktops, printers, and barcode scanners, to uphold Alberta
Health Services' contracting standards.
• Collaborated with hospital staff at various levels to confirm that newly
implemented systems fulfilled their requirements and significantly
improved workflow efficiency.
• Delivered weekly progress reports to stakeholders, highlighting the
effectiveness of testing protocols and the benefits of program
optimization.
H E A D O F B R A N C H A N D T E C H N I C A L S U P P O R T T E A M L E A D / I T
E N G I N E E R I N G F I E L D
| J A N 2 0 1 0 - A U G 2 0 1 8
P U B L I C S E C U R I T Y D I R E C T O R A T E , A M M A N - J O R D A N
• Led IT branch operations for the Highway Patrol Department,
managing administrative duties and PC systems.
• Managed a team of 12 for technical support, ensuring top-notch
maintenance and proficient Active Directory management.
• Oversaw inventory control and procurement for Police Department's
technical equipment.
• Coordinated technical gear maintenance, ensuring team readiness for
mission-critical operations.
• Implemented PDA and laptop installations in police vehicles, achieving
seamless integration with wireless networks.
• Delivered superior Helpdesk Support via phone and email, significantly
boosting client satisfaction.
• Troubleshot and resolved complex technical issues, enhancing
network, hardware, and software performance.

B A C H E L O R
A L - B A L Q A A P P L I E D
U N I V E R S I T Y, A M M A N -
J O R D A N
2 0 0 8
Computer Engineering
D I P L O M A
A L - B A L Q A A P P L I E D
U N I V E R S I T Y, A M M A N -
J O R D A N
2 0 0 4
Computer Technology
C O U R S E
I N N VAT I O N E X P E R T S
R E A L E S TAT E
I N S T I T U T E , D U B A I
2 0 2 4
- Real Estate Brokerage
Training Certificate.
- Certificate for Passes
RERA Real Estate broker
Exam