Ali Almohammad

Highly focused, dynamic and resolute IT Executive of broad based exposure in the in Network Management, Analyzing and General IT. Academic Background involves preparation of Flutter, python, Java, JavaScript, C++, C#, MATLAP, and related products and services etc.

DAMAS NOW (Social Media Company): July 2012 -> December 2018

 IT Support 

✓ Install and configure software and computer systems. ✓ 

Administration of Workstations, Assist in new accounts set-up, Active Directory administration, DHCP, DNS. 

✓ Identify, manage, and resolve or correct IT problems and issues in an effort to minimize employee downtime. 

✓ Manage and monitor Office 365 services. 

✓ Creates, maintains, and updates a variety of files, records, logs, and reports.

 Red Rose (Art Production Company): March 2020 -> February 2021 

Help Desk Officer

 ✓ Purchase all the technical equipment for the company. 

✓ Answers incoming Helpdesk calls and provides employees with first and second level support. 

✓ Record incident resolutions in the Ticketing tool. 

✓ Outlook Rule creation & troubleshooting. 

✓ Responsible for the operational performance of all personal computers, printers, and Peripherals. 

✓ Installs and maintains local area network hardware and software, including computers, printers, Peripherals, and wirings. 

✓ Assists Employee on site and as Helpdesk point of contact with hardware, software, and Troubleshooting problems. 

✓ Performs other duties as assigned.

Academic Credentials:

 • 2021 (second year - Thesis) Master Degree in Web Sciences – Syrian Virtual University. • 2020 

Baccalaureate Degree from Mechanical and Electrical Engineering Faculty – Computer and Automation Engineering Department - Damascus University - Syria.