Amit Agrawal

• Industry Leader having cross-cultural experience for 25 years in Business Assurance (Revenue and Margin), Internal Controls, Auditing, Risk Advisory, Compliance and IT Transformation with Telecom, Utilities, and IT companies across Globe.

• Skilled in managing end-to-end Audit and Assurance activities by evaluating systems and processes, investigating revenue leakages, and providing design and process improvement recommendations. An active member of Leadership panels and CXOs committee for enablement of controls and review. 

• Stakeholder expectation management (Board members and Audit committee) on risk, controls, and policy development. Strategic thinker and expertise in enhancing the company operations to Optimize levels and enhance Revenue by reviewing product performance, data management, rules, and cost. Adept in creating Revenue Assurance (internal controls), Fraud Management, and Risk department and developing, managing & leading teams for efficient operations. Proficiency in managing external consultants and implementation of Telecom IT systems and technologies.

Jun 2016 onwards: Currently working with Emirates Integrated Telecommunication Company (du and Virgin) as Vice President and responsible for Revenue Assurance (Internal Controls) control framework and operations which includes Commercial controls, New Products and systems risk assessment, Billing accuracy and data management for revenue enhancement and control deployment for risk mitigation.

Design of Revenue Assurance Strategy and Control framework to Validate Revenue of > USD 3 bn.

Maintain leakage below defined threshold and add continuous value of USD > 50 mn on yearly basis.

Deployment of Controls and products quality review for optimized Operations across organization.

Work closely with CXOs and Audit Committee for controls framework development and Deployment.

Part of senior leadership and risk committee to follow-up and closure of findings.

New Products Implementation and Launch Testing for error free product launch.

Effective management of Billing Operations and minimizing customer over/under charging.

Network and IT system Implementation support and Validation which includes assurance and billing

of telecom technology that is 5G,4G, LTE, 3G, VoIP.

Data definition and management to generate insights for Revenue enhancement and controls

deployments for Risk Mitigation.

May 2012 to Jun 2016: Worked with Etisalat – (Emirates Telecommunication Corporation - as Group Director Revenue Assurance based at Group Head Quarter Abu Dhabi, UAE and responsible for design, development, and deployment of Group wide strategy of Revenue Assurance and Fraud Management (RAFM) for control framework and its operations - Key Responsibility Includes:

Define and implement Group-wide RAFM strategy, Policy, Process & Operations to validate Revenue > AED 40 bn (USD 10.8bn spread over 18 countries in Middle East, Asia & Africa to identify leakages and mitigate risk.

Work closely with CXOs for controls framework development and Deployment.

Continuously identified leakage up to 2% in selected operation of annual revenue and added valueb

Facilitate RAFM identified issues in Steering/Audit committee comprises of “C” level executives for acceptance from Cross functional teams for appropriate action plan and closure.

Developed and designed Maturity assessment model for RAFM controls of all Etisalat operations.

Preparation and utilization of department Budget (Capex and OPEX) .

Relationship building and seamless coordination with other relevant business stakeholder including

OPCOs RAFM heads, IT Security, Internal Audit, Technology and Commercial, etc.

Recruit, Coach, Mentor and Trained of Group and OPCOs RAFM Resources.

Managed external consultants for consulting assignment and IT Systems 

May ’09 to May ‘12 - Worked with Etisalat DB India Pvt Ltd. as Vice-President Revenue Assurance and Fraud Management for India - Key Responsibility includes:

Set up and manage RAFM function & operations across India for Revenue Maximization from centralized location for decentralized teams.

Development and review of Standard Operating Processes (SOP) for Fraud and leakage issues and development of necessary escalation matrix for resolution.

Relationship Building and seamless coordination with other relevant business stakeholder.

Review of relevant Functional Specification Documents (FSD) by IT & Network Vendors.

ov ’07 to May’ 09 - Worked with IBM as Managing Consultant & managed telecom and utility Projects in Australia and India which cover requirements, design, Implementation & training of end to end telecom processes & operations – Key Responsibility Includes:

Direct and manage project development from beginning to end, which includes Project Management of scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. The systems were responsible for billing > USD 1.0 bn)

Develop full-scale project plans and associated communications documents.

Estimate the resources, budget and participants needed to achieve project goals.

Coach, mentor, motivate and supervise project team members and contractors, and influence them

to take positive action and accountability for their assigned work.

Dec ‘04 to Nov ’07 - Worked with Tata Teleservices Ltd, Head Office, Hyderabad as Head of Revenue Assurance & Fraud Management Operations – Key Responsibility includes:

Managed RAFM Compliance review for all RAFM activities, improvement & release of Dashboard - Coordination of all the RAFM activities of 21 Circles of Tata Teleservices & their compliance.

Set-up Group RAFM operations from centralized location to validate Revenue of > USD 500 mn.

Creating the process and methodology for different fraud types, imparting training for the same.

Carried out assurance checks for new network roll outs for Interconnect, Prepaid & Post Paid; ensured

Internal Audit compliance review as well as closure.

Facilitation of Audits, Management of External Auditors and deployment of internal controls.

Feb ‘04 to Dec ‘04 - Worked with Neural Technologies Pvt Ltd. as Consultant of Revenue Assurance, Credit Management & Fraud Management for Southeast Asia operations – Key Responsibility Includes:

Business lead for development of Revenue Assurance and Fraud Management Products.

Imparted training on Revenue Assurance & Fraud Management to client company. Distinction of being the domain expert & In-house Trainer for Revenue Assurance as well as fraud management activities.

Sep ‘02 to Feb ’04 - Worked for Revenue Assurance, Billing & Fraud Management Department at National Headquarters of Reliance communication at Mumbai - Key Responsibility Includes:

Scope definition, Requirement gathering, User Acceptance Testing and Operations of Fraud Management System.

Devising risk and Fraud Policies, managing risks and mitigate frauds through Forensic Investigation.

Design of Anti-Fraud Policies, Fraud incident quantification and System performance factors.

Execution of revenue Assurance, billing configuration and prebilling validation.

Jul ‘98 to Sep ’02 - Worked with Airtel (Bharti Telenet Ltd.) at Bhopal Head office as Asst. Manager Billing, Credit Control & Fraud Management - Key Responsibility Includes:

Managing bill generation, activation reports of billing cycle, payments of registration deposits and checking activations, etc. Pre & Post bill validation

Fraud Management system implementation and developed processes for Fraud cases handling and deterrence.

Managing migration of old billing system to new billing system as well as provided training.

Framing of credit policy

Education:

1998 - Master of Financial Administration, IMS, DAVV

1996 – BA Management, Bhopal School of Social Sciences

Certifications:

2022 - Organization and Change Management Certification from MIT Sloan School of Management

2020 - Certified in Risk information System Controls (CRISC)

2015 - Certified Information System Auditor (CISA)