Anna Charisse Legaspi

Hi there! 🙂 I'm a Filipino freelancer based in the United Arab Emirates, bringing a wealth of experience in BPO operations and leadership roles. Over the past 10 years, I've built a solid foundation in executive assistance, quality analysis, and technical leadership. 

As an Executive Assistant, I excel in supporting executives and teams to achieve their goals. My meticulous organizational skills, time management, and effective communication ensure the smooth flow of daily operations. From calendar management to email correspondence and travel coordination, I handle it all, allowing busy professionals to focus on their core responsibilities.

As a Quality Analyst Supervisor, I have consistently upheld the highest standards of service excellence. Leading teams through comprehensive quality assessments, providing constructive feedback, and implementing improvement strategies are my forte. My data analysis and reporting expertise has helped identify trends, optimize workflows, and enhance overall customer satisfaction.

As a Tech Lead, I have successfully merged technical skills with leadership insights, overseeing projects involving complex software systems to ensure seamless integration into the BPO environment. My hands-on experience with various tools and technologies has empowered teams to work efficiently and deliver timely results. 

My approach to work is grounded in a strong work ethic, keen attention to detail, and a passion for continuous improvement. I thrive in dynamic environments, excel in problem-solving under pressure, and foster collaboration among team members. 

If you're looking for a dedicated professional, let's connect. I'm excited to discuss how I can contribute to your organization's success.

2010 - 2014
BS Information Technology
Rogationist College
Cavite, Philippines