Anuwari Weerasooriya

My sincere interest in joining your prestigious organization for the published position. With over 10 years of comprehensive experience across UAE and Sri Lanka, I bring a proven track record in driving revenue growth, managing client relationships, and delivering exceptional customer experiences. My qualifications include a Master of Business Administration (MBA) in General Management, complemented by extensive hands-on experience in sales, marketing campaigns, airport operations, and customer service.

In my current role as Sales Officer at Tactful Solar Energy System Rental successfully developed and implemented strategies that increased client engagement, optimized sales

processes, and achieved measurable business growth. Additionally, my experience as a Customer Service Supervisor and

Agent at RAK International Airport and Qatar Airways has honed my skills in client handling, team management, and

operational coordination in fast-paced, high-pressure environments.

Sales Officer‌

Tactful Solar Energy System Rental, Dubai, UAE‌

July‌ 2025 - Present‌

Job Duties & Responsibilities :‌

Generate new business opportunities by identifying potential clients, conducting market‌

‌ research, and promoting solar energy solutions to commercial and residential customers.‌

Prepare and deliver sales proposals, quotations, and product presentations, ensuring‌

‌ alignment with client requirements and company objectives.‌

Build and maintain long-term client relationships, achieving consistent customer retention‌

‌ and repeat business.‌

Negotiate contracts, pricing, and service terms to secure profitable deals and meet‌

‌ revenue targets.‌

Coord‌ inate with technical teams to ensure timely installation, service delivery, and after-

‌ sales support for solar energy systems.‌

Track sales performance and maintain accurate CRM records, providing regular reports to‌

‌ management on leads, conversions, and pipeline progress.‌

Support marketing campaigns and promotional activities, including exhibitions, seminars,‌

‌ and digital outreach, to enhance brand visibility.‌

Ensure customer satisfaction by promptly resolving inquiries, complaints, and service-‌

‌ related issues.‌

Monitor market trends and competitor activities to recommend strategic sales‌

‌ improvements.‌

Sales and Marketing Officer‌

Amali Motors, Colombo, Sri Lanka‌

March ‌ 2022 - April 2025‌

Job Duties & Responsibilities :‌

Developed and implemented sales and marketing strategies to increase showroom traffic

and drive revenue growth.‌

Promoted automotive products and after-sales services through targeted campaigns,‌

‌ digital marketing, and customer outreach initiatives.‌

Built and maintained strong client relationships, ensuring high levels of customer‌

‌ satisfaction and repeat business.‌

Prepared and presented sales quotations, proposals, and product demonstrations to‌

‌ prospective customers.‌

Negotiated pricing, contracts, and payment terms, achieving profitable sales closures in‌

‌ line with company objectives.‌

C‌ oordinated with service, finance, and logistics teams to ensure seamless vehicle delivery‌

‌ and post-sales support.‌

Conducted market ‌ research and competitor analysis to identify emerging trends and‌

‌ opportunities for business expansion.‌

Ma‌ naged customer inquiries and complaints, ensuring timely resolution and maintaining‌

‌ brand reputation.‌

Maintained accurate sales records and performance reports, providing insights to‌

‌ management for decision-making.‌

‌ACADEMIC

QUALIFICATIONS‌

Master of Business Administration‌

(General)‌

Sri Lanka, 2019 - 2021

G.C.E. Advanced Level Examinations

Department of Examinations, Sri Lanka

2006

G.C.E. Ordinary Level Examinations

Department of Examinations, Sri Lanka

2003

PROFESSIONAL

QUALIFICATIONS‌

Customer Service and Cabin Crew‌

Training‌

International Aviation Academy of Sri Lankan

Airlines, Colombo, Sri Lanka, 2007

Course in Japanese Language‌

Japanese Cultural Center, Colombo, Sri Lanka,

2005

Training Program in Health and First Aid‌

Cinec Martime Campus, Colombo, Sri Lanka,

2007

Course in MS Office‌

CEGNO Tech, Colombo, Sri Lanka,

2007

REFERENCES‌

References will be provided upon request‌ ‌

Airport Services Agent‌

Qatar Airways, Colombo, Sri Lanka‌

February ‌ 2018 - October 2018‌

Job Duties & Responsibilities :‌

Ensur‌ ed smooth and efficient handling of passenger services and groun‌ d operations in‌

‌ compliance with airline and airport standards.‌

Monitored departure gates, arrival processes, and check-in counters, ensuring accurate‌

‌ and service-oriented passenger acceptance and boarding.‌

Assisted passengers with visa requirements, entry regulations, and resident permit‌

‌ guidance, ensuring seamless travel documentation compliance.‌

Facil‌ itated the efficient movement of passengers through airport facilities, delivering high‌

‌ standards of c‌ ustomer care.‌

B‌ riefed Ground Handling Agent (GHA) staff on updated procedures, ensuring accurate‌

‌ implementation of operational and safety standards.‌

Coord‌ inated with internal departments and external stakeholders to maintain on-time‌

‌ performance (OTP) and exceptional service delivery.‌

Customer Service Supervisor‌

RAK International Airport, UAE‌

April ‌ 2016 - February 2018‌

Job Duties & Responsibilities :‌

Delegat‌ ed tasks effectively to team members, ensuring smooth‌ operations and alignment‌

‌ with airport service and sales objectives.‌

Monitored team performance, service quality, and sales targets, implementing corrective‌

‌ actions to maintain operational excellence.‌

Assisted team members by performing front-line tasks alongside them, fostering‌

‌ collaboration and maintaining service efficiency during peak operations.‌

Supported staff training, onbo‌ arding, ‌ and professional development programs, enhancing‌

‌ skills and service delivery standards.‌

Prepared and c‌ ompleted administrative paperwork, pe‌ rformance reports, and operational‌

‌ documentation accurately and on time.‌

Resolved passenger complaints and service-related issues promptly and professionally,‌

‌ ensuring customer satisfaction and compliance with airport regulations.‌

Repor‌ ted critical operational updates and escalations to senior management and relevant‌

‌ stakeholders, supporting informed decision-making.

Customer Service Agent‌ ‌

RAK International Airport, UAE‌

March ‌ 2014 - March 2016‌

Job Duties & Responsibilities :‌

Deliver‌ ed exceptional passenger assistance at information desks, boarding gates, and

‌ arrival terminals, ensuring compliance with airport service standards.‌

Handled MHB cases across multiple airlines using WORLD TRACER, HAQIBA, and G9‌

‌ Baggage Service systems, ensuring timely resolution of baggage issues.‌

Managed customer relations through information desks and call center operations,‌

‌ providing accurate information and resolving inquiries efficiently.‌

Assisted passengers with delays, cancell‌ ations, ‌ and flight diversions, maintaining high‌

‌ levels of service and minimizing inconvenience.‌

Achi‌ eved and exc‌ eeded airport se‌ rvice sales targets, demonstrating strong negotiation and‌

‌ upselling skills.‌

Manag‌ ed cash transactions and prepared daily revenue and activity reports, ensuring‌

‌

MBA - masters of business administration