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Customer Service / Support
Arshad Hussain

Arshad Hussain

Hotelier – Specialized in Front Office Operation
Dubai, دبي


About Arshad Hussain:

Results-oriented hospitality professional with over 10 years of experience in Front Office operations and a proven track record in successfully managing pre-opening activities. Skilled in coordinating with cross-functional teams to ensure a seamless transition from pre-opening to hotel operations. Committed to delivering exceptional guest experiences and optimizing operational efficiency.


Assistant Front Office Manager - Cinnamon Life Integrated Resort Colombo, Sri Lanka (Preopening)

April 2022 – Present

• Lead pre-opening efforts, working with cross-functional teams to build efficient front-of-house operations and guarantee a seamless transition to hotel opening.
• Implement Front-Office systems and technology, such as Opera Cloud, Simphony POS, and Moxlink (Baggage Handling System) while guaranteeing smooth integration and employee training.
• Implemented Front Office SOPs, Job Descriptions, Policies and procedures, service standards, staff development, and training programs, and managed scheduling for the entire team.
• Overseeing the Hotel signages internal and external and maintaining the Critical Path Worksheet to ensure efficient operations.
Achievements: - 
• Employee of the Month in November 2022.

Duty Manager - Shangri-La Colombo, Sri Lanka - Oct 2017 – April 2022

I began as a Service Leader during its preopening period and was subsequently promoted to Duty Manager during my four-and-a-half-year tenure.
• Assisting with the management of the team, setting objectives, improving processes and policies, probationary reviews, appraisals, and training.
• Overseeing and monitoring front desk daily operations, ensuring the team’s productivity and efficiency of all processes, and creating a positive work environment.
• Keeping track of monthly and yearly goals.
• Room compliance to HQ audit objectives.
• Generating high revenue by upselling rooms.
• Handling guest complaints if they have not been dealt with by team members and providing a rapid solution.
• Responsible for the utilization of the grandmaster and emergency keys while on duty.
• Managing, recording and promptly resolving issues or emergencies that arise.
• Conducting the night audits of the day's activities.
Achievements: - 
• Appreciation for going beyond the call of duty to ensure Shangri-La Hotel resumes its operation back in a smooth manner – July 2019
• Appreciation for the Customer Delight program – November 2019, January 2019, August 2018, July 2018, June 2018, May 2018
• Appreciation for the highest upsell revenue and the Rising Star for generating the highest revenue – November 2019, March 2019, May 2018
• Appreciation for Highest golden circle en-roller – January 2020, December 2019, November 2019
Guest Service Executive / Guest Service Officer - Cinnamon Grand Colombo, Sri Lanka - Sep 2015 – Oct 2017

Commis – 3 / Trainee (Pastry Kitchen) - Cinnamon Grand Colombo, Sri Lanka - Jan 2012 – Sep 2015

Assistant Accountant, Studio Photographer, and Graphic Designer
Perfect Digital Imaging Services (Pvt) Ltd., Colombo, Sri Lanka - May 2006 - Oct 2010


Master of Business Administration - MBA, Business Administration and Management, General
University of Bedfordshire – Sep 2023 - Present
Diploma in Food Preparation and Culinary Art [City & Guilds, UK]
Epicure Hotel School & School of Hotel Management – Aug 2010 - Nov 2011
Diploma in Pastry & Dessert preparation 
Epicure Hotel School & School of Hotel Management – Dec 2010 - July 2011
Diploma in Hotel Management
Asian International Hotel School – June 2010 - Aug 2011
3D Modeling & Animation
Advance Digital Media Technology Centre UCSC – Nov 2008 - May 2009

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