beBee background
Professionals
>
Customer Service / Support
>
Dubai
Arshad Hussain

Arshad Hussain

Hotelier – Specialized in Front Office Operation
Dubai, دبي

Social


About Arshad Hussain:

Results-oriented hospitality professional with over 10 years of experience in Front Office operations and a proven track record in successfully managing pre-opening activities. Skilled in coordinating with cross-functional teams to ensure a seamless transition from pre-opening to hotel operations. Committed to delivering exceptional guest experiences and optimizing operational efficiency.

Experience

Assistant Front Office Manager - Cinnamon Life Integrated Resort Colombo, Sri Lanka (Preopening)

April 2022 – Present

• Lead pre-opening efforts, working with cross-functional teams to build efficient front-of-house operations and guarantee a seamless transition to hotel opening.
• Implement Front-Office systems and technology, such as Opera Cloud, Simphony POS, and Moxlink (Baggage Handling System) while guaranteeing smooth integration and employee training.
• Implemented Front Office SOPs, Job Descriptions, Policies and procedures, service standards, staff development, and training programs, and managed scheduling for the entire team.
• Overseeing the Hotel signages internal and external and maintaining the Critical Path Worksheet to ensure efficient operations.
Achievements: - 
• Employee of the Month in November 2022.

Duty Manager - Shangri-La Colombo, Sri Lanka - Oct 2017 – April 2022

I began as a Service Leader during its preopening period and was subsequently promoted to Duty Manager during my four-and-a-half-year tenure.
• Assisting with the management of the team, setting objectives, improving processes and policies, probationary reviews, appraisals, and training.
• Overseeing and monitoring front desk daily operations, ensuring the team’s productivity and efficiency of all processes, and creating a positive work environment.
• Keeping track of monthly and yearly goals.
• Room compliance to HQ audit objectives.
• Generating high revenue by upselling rooms.
• Handling guest complaints if they have not been dealt with by team members and providing a rapid solution.
• Responsible for the utilization of the grandmaster and emergency keys while on duty.
• Managing, recording and promptly resolving issues or emergencies that arise.
• Conducting the night audits of the day's activities.
Achievements: - 
• Appreciation for going beyond the call of duty to ensure Shangri-La Hotel resumes its operation back in a smooth manner – July 2019
• Appreciation for the Customer Delight program – November 2019, January 2019, August 2018, July 2018, June 2018, May 2018
• Appreciation for the highest upsell revenue and the Rising Star for generating the highest revenue – November 2019, March 2019, May 2018
• Appreciation for Highest golden circle en-roller – January 2020, December 2019, November 2019
Guest Service Executive / Guest Service Officer - Cinnamon Grand Colombo, Sri Lanka - Sep 2015 – Oct 2017

Commis – 3 / Trainee (Pastry Kitchen) - Cinnamon Grand Colombo, Sri Lanka - Jan 2012 – Sep 2015

Assistant Accountant, Studio Photographer, and Graphic Designer
Perfect Digital Imaging Services (Pvt) Ltd., Colombo, Sri Lanka - May 2006 - Oct 2010
 

Education

Master of Business Administration - MBA, Business Administration and Management, General
University of Bedfordshire – Sep 2023 - Present
Diploma in Food Preparation and Culinary Art [City & Guilds, UK]
Epicure Hotel School & School of Hotel Management – Aug 2010 - Nov 2011
Diploma in Pastry & Dessert preparation 
Epicure Hotel School & School of Hotel Management – Dec 2010 - July 2011
Diploma in Hotel Management
Asian International Hotel School – June 2010 - Aug 2011
3D Modeling & Animation
Advance Digital Media Technology Centre UCSC – Nov 2008 - May 2009

Professionals who compete with Arshad

Professionals in the same Customer Service / Support sector as Arshad Hussain

Professionals from different sectors near Dubai, دبي

Other users who are called Arshad

Jobs near Dubai, دبي

  • Canonical

    Software Engineer

    3 weeks ago


    Collaborate remotely with a globally distributed team. · Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang). · Design and implement new features and enhancements from spec to production and ongoing operations at scale. ...


  • On behalf of a client, we are looking for a highly skilled Chief Financial Officer (CFO) to join their team. In this role, you will be responsible for overseeing financial activities, including planning, budgeting, reporting, cash flow management, and risk management. · Key Respo ...

  • Direct apply

    **About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...