Bassem Laib

Well experienced and dedicated Customer Service/Admin, diligent, committed and
dependable in task accomplishment, highly motivated and eager to learn new things. Therefore I'm
looking to secure a challenging position in a reputable organization where I will use all my
knowledge and skills to make a significant contribution to the success and growth if the company
as well as myself.

Improve customer service experience, create engaged customers
and facilitate organic growth.
Take ownership of customers issues and follow problems through
to resolution.
Keep accurate records and document customer service actions
and discussions.
Maintain an orderly workflow according to priorities.
Receive and respond to incoming client inquiries.
Schedule and booking all RTA exams (Theory test- RTA Yard
Test-RTA Road Test), driving lessons and arrange schedules
within the assigned locations for customers and instructors.
Receive and resolve inquiries from clients regarding scheduling
issues.
Ensure payment for lessons and road tests are received in a
timely manner and processed through appropriate channels.
Records all billing and payment receipts.
Providing Excellent Customer Service.
Exceed monthly sales goals.
Work directly with driving instructors to ensure effective
scheduling.

Bachelor's computer science