cloyde fernandes

A hard-working, positive, proactive and results-driven individual, quick to grasp new ideas and concepts.  
➢ Possesses excellent interpersonal skills and the ability to communicate precisely with clients and colleagues alike, with a practical approach to problem solving.  
➢ Almost 14 years of cross-functional experience in the areas of project management, transition, relationship management, quality, compliance operations & people management.  
➢ Willing to undertake any training necessary in order to perform tasks and duties effectively. 
➢ Highly motivated and self-driven towards meeting targets or goals.  
➢ Interested in latest technology & applications and how they function. 

➢ Customer services – handling customer queries through chat and email
➢ Handling billing related issues
➢ Upgrading services

Handled 300 new hires in their initial phase of joining the company. Made sure that all trainees met their required targets like knowledge, CSAT, AHT and leakages. 

T.Y.B.A - 2005 Mumbai University.