Deepak Kumar

• A versatile, accomplished & goal-oriented professional with over 15 years of experience in F&B Operations, Brand Management, Financial Management & Budgeting, Business Development, Sales & Marketing, Client Relationship Management. A keen planner at achieving the set goals & targets, while adhering to the highest levels of personal integrity and professional ethics.

Area Manager / Operations Manager

         AREA MANAGER OPERATIONS, Chowking, Dubai , June 2020 - Present

Key Result Areas: 

• Spreading the P&L operations of 6 Chowking outlet, including flagship outlet in terms of size and revenue. A 10000 sqft outlet which clocks approximately 500 transactions and 2 parties every day.
• Ensure all the reporting and control procedure in the operations, customer service, and quality of production, hygiene & cleanliness standards, maintenance & general administration are completed.
• Review financial statements, sales & activity reports, data to measure productivity & goal achievement, determine areas needing cost reduction and program improvement
• Enforce & support all training & development plans for all staff as per company’s policy
• Monitor labor by analyzing store reports, labor scheduling and labor productivity
• Competition mapping &analysis of the business 
• Implementation of the company’s SOP’s in stores ensuring 100% compliance
• Developing an environment of learning & people development, reviewing managers and team member performance during the appraisal and developing them for the next position
• Reinforcing staff adherence to uniform, grooming and appearance standard as well as safety, security and sanitation procedures
• Respond to audits that are completed by the company and the local authority to ensure continual improvement is achieved
• Manage all necessary operational audits to ensure compliance to health and safety regulations and brand standards
• Responsible in the delivery of smooth clerical, administrative and finance management work to ensure that the store adheres to internal system processes in cash management and people management
• Review P&l , food cost and other expenses on daily basis and establish an action plan for the improvement to ensure the expenses are under control
• Reviewing delivery reports, instore time, production time and delivery time on daily basis and take necessary action to ensure improve system and customer satisfaction
• Review the delivery cost, bike maintenance cost, CPD on daily basis to minimize and keep the expenses under budget
• Planning and implementing the local store marketing by analyzing the delivery sales by locality, customer profile & RTA development
• Reviewing customer mystery reports on weekly basis and take action to increase customer satisfaction
• Handling and organizing the kiosk and stall operation in the events, schools, college and corporate
• Restaurant budget planning

 Previous Experience

              MULTI-UNIT MANAGER, Chowking, Dubai, Jul ‘19 – May ‘20

                  STORE MANAGER, Chowking, Dubai, Aug ‘17 – June ‘19

AREA MANAGER OPERATIONS, Chaayos, Delhi, India, Sep ‘16 – June ‘17

                   DEPUTY DISTRICT MANAGER, Dominos, Gurgaon,Feb ’14 – July ‘16

  RESTAURANT GENERAL MANAGER & FIELD TRAINER, Pizza Hut, Gurgaon Mar ’09 – Dec ‘13

Bachelor