About Deepak Kumar:
- A versatile, accomplished & goal-oriented professional with over 15 years of experience in F&B Operations, Brand Management, Financial Management & Budgeting, Business Development, Sales & Marketing, Client Relationship Management. A keen planner at achieving the set goals & targets, while adhering to the highest levels of personal integrity and professional ethics.
Area Manager / Operations Manager
Experience
AREA MANAGER OPERATIONS, Chowking, Dubai , June 2020 - Present
Key Result Areas:
- Spreading the P&L operations of 6 Chowking outlet, including flagship outlet in terms of size and revenue. A 10000 sqft outlet which clocks approximately 500 transactions and 2 parties every day.
- Ensure all the reporting and control procedure in the operations, customer service, and quality of production, hygiene & cleanliness standards, maintenance & general administration are completed.
- Review financial statements, sales & activity reports, data to measure productivity & goal achievement, determine areas needing cost reduction and program improvement
- Enforce & support all training & development plans for all staff as per company’s policy
- Monitor labor by analyzing store reports, labor scheduling and labor productivity
- Competition mapping &analysis of the business
- Implementation of the company’s SOP’s in stores ensuring 100% compliance
- Developing an environment of learning & people development, reviewing managers and team member performance during the appraisal and developing them for the next position
- Reinforcing staff adherence to uniform, grooming and appearance standard as well as safety, security and sanitation procedures
- Respond to audits that are completed by the company and the local authority to ensure continual improvement is achieved
- Manage all necessary operational audits to ensure compliance to health and safety regulations and brand standards
- Responsible in the delivery of smooth clerical, administrative and finance management work to ensure that the store adheres to internal system processes in cash management and people management
- Review P&l , food cost and other expenses on daily basis and establish an action plan for the improvement to ensure the expenses are under control
- Reviewing delivery reports, instore time, production time and delivery time on daily basis and take necessary action to ensure improve system and customer satisfaction
- Review the delivery cost, bike maintenance cost, CPD on daily basis to minimize and keep the expenses under budget
- Planning and implementing the local store marketing by analyzing the delivery sales by locality, customer profile & RTA development
- Reviewing customer mystery reports on weekly basis and take action to increase customer satisfaction
- Handling and organizing the kiosk and stall operation in the events, schools, college and corporate
- Restaurant budget planning
Previous Experience
MULTI-UNIT MANAGER, Chowking, Dubai, Jul ‘19 – May ‘20
STORE MANAGER, Chowking, Dubai, Aug ‘17 – June ‘19
AREA MANAGER OPERATIONS, Chaayos, Delhi, India, Sep ‘16 – June ‘17
DEPUTY DISTRICT MANAGER, Dominos, Gurgaon,Feb ’14 – July ‘16
RESTAURANT GENERAL MANAGER & FIELD TRAINER, Pizza Hut, Gurgaon Mar ’09 – Dec ‘13
Education
Bachelor
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