Denver Cramer

A very hardworking and dedicated person with more than 24 years of hospitality experienced in UAE (Chief Concierge, Duty Manager and Night Manager). Experienced in Opera. Handled Transportation, Airport Services, Front Service Executives (Bell Desk), Guest Relations Executives (Concierge) and Valet Parking as well as Rostering, vacation schedules, guest amenity request and all E-tickets on airline bookings, Dubai tours and all kinds of attractions, sports, entertainment activities and Restaurant Bookings. Responsible for responding and distributing guests' and administrative mail. Provides all kinds of information regarding hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests. Provides hotels own F&B outlets and facility. Ensures at all given times that the lobby and other premises are always kept cleaned, maintained according to the standards. Taking into consideration project occupancy and forecasts and large group movements. Ensures that all staff are well groomed and punctual at all times and that they perform the task assigned to them promptly and efficiently. Alert and open to taking responsibility when problems occur. Works with head of Rooms in preparing the department's budget and KPIs.

Currently, working as Building Owner Representative. Representing the owner in building operations, finance and overall quality management operations. Handling building operations from Maintenace, Guest Relations, Show arounds and RMS. 

PERSONAL ATTRIBUTES

• Good English language verbal, written and communication skills.
• Strong leadership and teamwork.
• Good interpersonal skills.
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Ability to prioritize and organize work assignments, delegate work

Owner's representative
Tutankhamun Bldg, Contracting,
Dubai. UAE April 2023- up to date

Responsible for representing the building owner
throughout all project from inception to planning
financially and revenue as well as building maintenance

Guest Relation Executive &
building Management (Holiday
homes). D&B Properties. Dubai.
UAE 2022- 2023

Chief Concierge at VIDA Hotel
Downtown. Dubai. UAE 2012-2022

Bell Boy in the Front Office Department.
Le Meridien Dubai, UAE. 1998-2003

Guest Service Executive in the Front Office
Department, Jumeirah at Etihad Towers Abu
Dhabi. UAE 2011-2012

Concierge Supervisor in the Front Office
Department. Le Meridien Dubai, UAE 2003-2006

Head Concierge & Duty Manager in the Front
Office Department, Qamardeen Hotel (
Southersun ), Downtown. Dubai, UAE 2007-2011

Saint Peters College Colombo Sri Lanka