About Gilbert Paleracio:
ServiceNow Developer for 4 years and 8 months
Experience
| ServiceNow Technical Consultant/Application Developer Thirdera, Inc. | ||
| - Translates stories to actual application development - Provides investigation for viable options in ServiceNow ITSM implementation - Responsible for doing client workshops regarding ServiceNow processes | ||
| ServiceNow Application Developer Accenture | ||
| ServiceNow Application Developer for Boehringer Ingelheim Project (Nov 2020 – Present) •Responsible for developing new applications/enhancements based on stories created by the business process owners •Responsible for creating implementation guidelines, solution documentation and also peer review documents. •Also, part of the Problem Management Team, responsible for fixing issues within the ServiceNow instance. ServiceNow Application Developer for Kerry Foods Project (Sept – Oct 2020) •Responsible for post deployment/hypercare support •Fixes defects and issues •Delivers additional requirements •Provides workaround for currently open issues •Communicate technicalities with the client regarding fixes and enhancements ServiceNow Application Developer for Accenture Internal Project (Sept 2019-Sept 2020) •Fortifies application by creating permanent fixes for long-term recurring issues •Provides impact assessment for every change and enhancement •Deliver enhancements requested by the business team •Investigate issues raised thru incident tickets and provide root cause analysis and fixes •Provides support and testing during and after deployment •Configure or create new applications and modules •Responsible for proper communication with the project’s APM for request specifications •Enhance workflows and fix workflow issues •Responsible for debugging current client-side and server-side scripts, e.g. client scripts, business rules, script includes ServiceNow Administrator for Accenture Internal Project (April 2018 – 2019) •Responsible for resolving issues raised by users thru Incident Management process •Assist users for newly deployed application features •Creates Knowledge base for business processes •Fulfill Service requests and apply application configurations •Daily performance and ticket monitoring •Creates weekly application metrics/report •Assess requests or incidents for possible enhancement or fix and coordinate with the development team for changes •Aids in Functional & UAT Testing and Defect Management •Responsible for user administration and application access provision •Provides support and testing during and after deployment | ||
Education
Graduate of Bachelor of Science in Electronics Engineering (2011-2015)
Professionals in the same Technology / Internet sector as Gilbert Paleracio
Ahmed Elnoor
I am an enthusiastic and highly motivated software engineer with 4 years of experience. I have a clear understanding of the role and responsibilities associated with being a mobile application develop ...
Technology / Internet
Professionals from different sectors near Dubai, دبي
Other users who are called Gilbert
gilbert caragay
Over the year, I have built up lots of skill and qualities that I believe will be of benefit to your organization. I am a very strong team worker and I understand that in order to achieve difficult pr ...
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