Diendra Sansoni

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The role requires highest confidentiality, respects and attention to detail
 Attending to all VIP personal requests including packing/unpacking including taking care of Luxury Clothing, Jewelry, Shoes and Accessories
 Experience in VIP Travel protocol, Immigration and Private jet Travel, Luxury shopping visits
 Travelling with VIP Principal when required and offering Butler services in secondary dwellings.
 Greeting VIP’s Guests and offering hospitality in household
 Organizing and supervising F&B and smooth operation of events, dinner parties, meetings, and
entertainment including coordinating with maids, chefs and other household staff
 Managing household when required including conducting orientation of other members
 Administering Flower arrangements and floral deco maintenance
 Overseeing Logistics and Maintenance including air conditioning, deliveries, including assist in any
household event
 Assisting with the management of important assets, inc. wines, books, kitchen-wear and personal
effects
 

I have a wealth of experience in the Concierge, VIP Butler sector, Luxury Travel, and Aviation industry.
Being a self-motivated and energetic character, I am capable of working under pressure, great problem solving skills in the most calm and right manner. A people’s person and an individual who will blend into any environment. I am brilliant at communication, creating great experiences for my guests and turning sales into a business. I’ve got good negotiation skills, I work hard, efficiently and I am well organized; which in my opinion are key factors to a successful career. As a travel enthusiast who has travelled to many destinations across the globe and enjoy living a life surrounded by travel and hospitality, I take great pride in using my own travel diaries to help guests have the best experience during their need, may it be a luxury private event, an exceptional holiday, a fabulous household or a stay at a hotel/city. Making them feel at home is my ultimate goal.
Key Skills -
 Excellent written and verbal Communication
 Leadership and Team work
 Great at problem solving
 Sales and Negotiation
 Ability to work under pressure and deliver deadlines
 Highly focused on customer journey
 Proficiency in systems – Amadeus, Opera, Phenix (bespoke), Microsoft Office, Various CRMs

Education, Qualifications and Trainings –
Professional:
 Oct 2022 -  Oct 2022 -
 Aug 2011 -  Aug 2011 -  May 2011 -
 Dec 2008 -  May 2008 -
 Aug 2008 - circumstances)
Academic:
 May 2008 -  Dec 2007 -
Languages –
Front Office & Opera Training, Luxury Hotel Milan
Certificate of excellency in Luxury Butler Service, British Butler Institute
Crew Resources Management (Sri Lankan Airlines)
Participated in Your Success Story (Sri Lankan Airlines)
Successfully completed all exams in Safety, Security, First-aid, Dangerous and In-flight Services (Sri Lankan Airlines)
Successfully completed the Amadeus (system) training program Successfully completed the Airline Fares, Ticketing & Reservations and Marketing course (Travel and Tourism)
Goods
 Ticketing and reservations training at Qatar Airways, Jet Airways, All Nippon Airlines & Japan Railway
 Was awarded a Scholarship by All Nippon Airlines, Air Mauritius, Olympic Airlines and Japan Railway for obtaining good grades in the above diploma.
Perused a management degree with IATA and UFTA (Not completed due to personal
Diploma Travel & Tourism - International Airline Ticketing Academy St Lawrence school - Successfully completed the G.C.E O/L exam