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Diwan Farog khan

Diwan Farog khan

IT/Network Support Engineer

Technology / Internet

Abu Dhabi, أبوظبي

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About Diwan Farog khan:

IT Support Engineer with 10+ years of experience providing L1/L2 technical support in hospital, banking, and
enterprise environments. Strong expertise in Windows OS, Active Directory, Microsoft 365, LAN/WAN, VPN,
and ticketing systems. Proven record of 95%+ first-contact resolution and SLA compliance. Immediate joiner
on visit visa, seeking IT Support Engineer role in the UAE.

Experience

 Provided L1/L2 Helpdesk & IT Support to 100+ users in a 24/7 hospital environment.
 Supported Windows 10/11 desktops, laptops, printers, scanners, and peripherals.
 Managed Active Directory user accounts, password resets, and access issues.
 Supported Microsoft 365 (Outlook, Teams, OneDrive) for end users.
 Resolved network connectivity issues related to LAN, Wi-Fi, DNS, DHCP, and VPN.
 Used ServiceNow systems to manage incidents and meet SLA targets.
 Performed remote support using AnyDesk and TeamViewer.
 Maintained IT asset inventory for 200+ devices.

Education

Bachelor of Science in Information Technology| Kuvempu University, Karnataka, India
June 2007- Dec 2010

Higher Diploma in Software Engineering| NIIT Patna June 2007- Dec 2008
 Cisco Certified Network Associate (CCNA) – Cisco Valid: Feb 2029 | Credential ID: CSCO15094039

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