Duaa Monim
Customer Service / Support
About Duaa Monim:
I’m highly motivated and determined with a strong capacity for problem-solving. I am well qualified to help achieve project targets in an effective and timely manner.
Experience
Professional Experience
Operation Management
First Flight Couriers, Al Ain, UAE
12/2018 - 10/2019
- Managed shipment data and customs paperwork.
- Supervised loading and delivery of shipments.
- Handled customer service and general administrative tasks.
- Achieved sales of 11,000 during Al Ain Book Fair.
Sales Exhibitor
Sharjah International Book Fair, UAE
11/2019 - 12/2019
- Welcomed customers, managed sales, and maintained inventory.
Toy Sales
Al Raha Mall, UAE
12/2020 - 03/2022
- Promoted and sold toys, processed orders, and managed invoices.
Sales Exhibitor
Dubai International Heritage Exhibition and Conference, UAE
11/2022
- Managed customer interactions and organized displays.
Sales
Various Book Fairs (Sharjah, Al Ain), UAE
11/2022 - 01/2023
- Engaged with customers, tracked sales, and managed inventory.
Customer Service
Weekend Market, Mirdif Hills Avenue, UAE
03/2023
- Provided product information, tracked sales, and assisted customers.
Sales Exhibitor
Ramadan District Jumeirah Emirates Towers Exhibition, UAE
03/2023 - 05/2023
- Demonstrated products, arranged displays, and maintained neat work areas.
Event Support
Studio Plus Wedding Photography/Videography, UAE
03/2023 - 05/2023
- Assisted with event operations, managed bookings, and resolved customer issues.
Call Center Agent
New Age Clinic, UAE
06/2023 - Present
Education
High School Diploma
Al Hamdanya Grand Private School, UAE (2018)
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