EDDIE LUTTAMAGUZI

Dear Human Resources, I would like to express my interest in the Concierge /bellman /lobby host position. I am self-motivated, resourceful and progress-driven, with an extensive background in this industry. With a long-standing record of initiative and delivering results, I have developed and executed strategies that I believe will bring value to your company. Throughout the course of my career, I have honed my customer service and complaints handling abilities. I am an astute problem solver capable of prioritising and completing complex projects with proficiency. In my role as Concierge / lobby host / bellman, I exercised personal effectiveness, communication and time keeping in contribution to team efforts and organisational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in agility and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. I have enclosed my CV for your review. I would appreciate the opportunity to speak to you regarding my candidacy for the Concierge /bellman /lobby host role and am available for a call or interview at your convienience. Yours sincerely,

 Eddie Luttamaguzi

Movenpick hotel &Apartments Bur Dubai • Assists guests with luggage to the front desk • Checks the daily arrival list • Escorts guests to the room, placing luggage in a room • Inspects guest room for order and adequate supplies and informs guests of room amenities • Leaves customer room key • Delivers faxes, messages, packages, and flowers for guests, and undertakes any other requests to ensure their comfort • Helps guests in the lobby or other areas as needed • Maintains the appearance of the hotel lobby and entrance. • Assisted with bookings and facility reservations as necessary. • Ran errands and delivered messages and packages as required. • Delivered and collected articles for laundry and valet services. • Assisted guests with luggage, using appropriate manual handling techniques to lift and carry up safely. • Facilitated traceability of luggage movements, maintaining accurate records of deliveries and pickups. • Escorted guests to rooms on arrival, explaining facilities and resolving queries. • Oversaw Bell Desk operations, handling guest enquiries per. • Maintained clean, tidy and orderly storage rooms. • Optimised guest experience by informing guests of hotel services and effectively communicating room features. • Illustrated company's core values and mission statement throughout all customer-facing duties. • Ensured a safe and welcoming environment, performing cleaning and maintenance of lobby and

Movenpick hotel &Apartments Bur Dubai • Assists guests with luggage to the front desk • Checks the daily arrival list • Escorts guests to the room, placing luggage in a room • Inspects guest room for order and adequate supplies and informs guests of room amenities • Leaves customer room key • Delivers faxes, messages, packages, and flowers for guests, and undertakes any other requests to ensure their comfort • Helps guests in the lobby or other areas as needed • Maintains the appearance of the hotel lobby and entrance. • Assisted with bookings and facility reservations as necessary. • Ran errands and delivered messages and packages as required. • Delivered and collected articles for laundry and valet services. • Assisted guests with luggage, using appropriate manual handling techniques to lift and carry up safely. • Facilitated traceability of luggage movements, maintaining accurate records of deliveries and pickups. • Escorted guests to rooms on arrival, explaining facilities and resolving queries. • Oversaw Bell Desk operations, handling guest enquiries per. • Maintained clean, tidy and orderly storage rooms. • Optimised guest experience by informing guests of hotel services and effectively communicating room features. • Illustrated company's core values and mission statement throughout all customer-facing duties. • Ensured a safe and welcoming environment, performing cleaning and maintenance of lobby and