Emad Jacoub

Front Office Manager position at your Prestigious Organization, as advertised. With a solid background in hospitality management, coupled with exceptional leadership skills and a passion for delivering outstanding guest experiences, I am confident in my ability to contribute effectively to your team.
Throughout my career, I have consistently demonstrated a commitment to excellence in guest service and operational efficiency. In my most recent role as Front Office Manager at Holiday Inn Bur Dubai (Holiday International), I spearheaded initiatives to streamline check-in and check-out procedures, resulting in a significant reduction in guest wait times and increased overall satisfaction scores as below:
• Increased booking.com scores to from 7.4 on March 2023 to 8.6 on December 2023.
• Successfully handled Rooms Division with limited resources from Aug 2020, ensuring costs are in line with forecast.
• Increased guest Loyalty recognition scores to 88% & 90% Vs a target of 85% & 87% for Year 2018 and 2019.
• Increased booking.com scores to from 7.4 on March 2023 to 8.6 on December 2023.
• Helped in improvement the guest satisfaction scores IHG Medallia Surveys by +2.58 NPS pts over previous year 2019.
• Ensured Annual Quality Evaluation Audits scores are maintained above 90% score since 2016.
Additionally, my strong organizational skills enabled me to effectively manage room inventory, ensuring optimal occupancy levels and maximizing revenue potential.
One of my key strengths is my ability to lead and motivate teams to achieve their full potential. I take pride in fostering a positive work environment where team members feel valued and empowered to deliver their best performance. By providing ongoing training and development opportunities, I have successfully cultivated high-performing teams that consistently exceed performance targets and deliver memorable guest experiences.
Thank you for your time and consideration.
I look forward to speaking with you about this employment opportunity.
Sincerely,
Emad Jacoub

An awarded leader, positive thinker with a principle of treating others the way they like to be treated and believing in teamwork. Performance driven, results-orientated professional with excellent skills in customer service, front office management and Hotel Operation support. Remains professional and tactful in all situations with a focus on increasing satisfaction and retention.

Mini Master of Business Administration

Bachelor Degree in languages and Translation