ESAR SAAD

WORK EXPERIENCE

         Youth Employment Specialist

         YMCA, Kitchener, Ontario                                                                                                             2022-2024

• Insured career readiness through lots of employment-related information sessions (virtual and in-person) 
• Interview coaching, through many MOC interviews and taught interview techniques
• Assisted students in their resume writing and critique
• Provided job search techniques and how the student can professionally land a job 
• Made some useful referrals to the employment service providers

          Employer Liaison 

          ACCES Employment, Brampton, Ontario                                                                   2020-2022

• Develop and implement marketing and outreach strategies to employers 
• Liaise with community professionals and employers to create competitive jobs and employment opportunities 
• Provide employment preparation and employability group sessions and individual resource center support when required 
• Provide culturally sensitive employment services including intake and assessment, one-to-one and group employment counselling and referrals when required 
• Arrange job fairs and networking events 

         Scrum Master

         Ambassador Engineering, Toronto, Ontario                                                                   2019 -2020

• Assisted in the implementation of Agile and Scrum practices within the
• organization
• Coordinated and facilitated sprint planning, daily stand-ups, and retrospective
• meetings
• Worked closely with cross-functional teams to ensure a smooth transition to
• Agile methodologies.
• Supported the Product Owner in backlog grooming and prioritization activities

Business Development Advisor

          New Canadians’ Centre of Excellence Inc., Windsor, Ontario                                    2017- 2019

• The ability to make both telephone and in-person contact with potential leads 
• Evaluated client’s Business idea and help to implement it
• Provided the clients with new business plan templates and educated them to write their one
• Prepared recommendations based on research already carried out 
• Analyzed prevalent market conditions for clients and industry 
• Prepared presentations for potential clients 
• Followed-up meetings with clients – whether active or prospective ones 
• Assisted clients to register their own business (Sole proprietor or Corporation)
• Conducted research on market trends of the company’s products/services 

          IT Experienced Specialist / Project Coordinator

      Zain IQ Inc., Baghdad, Iraq                                                                                                   2006-2015

• Worked as IT billing and CRM engineer
• Supervised the campaign management system team, by providing instructions to ensure completing the tasks upon schedules
• Managed the operations of the provisioning team
• Acted as project manager for monitoring the implementation of the projects upon the schedules and deadlines
• Worked as a system administrator on remedy system, created agent accounts, modified categorizations, managed complaints traffic, etc.
• Worked as a system administrator on IVR System (Interactive Voice Response)

EDUCATION & TRAINING

Certified Scrum Master

     Scrum Alliance, Colorado, USA                                                                                       2023

Certificate of Communications Skills

    Cross Knowledge, Baghdad, Iraq                                                                                    2015

Certificate of Remedy System Administration

    CyberMac Company, Manama, Bahrain                                                                               2010

Certificate of IVR Administration 

    METCO Company, Manama, Bahrain                                                                                   2010

Bachelor's Degree in Control and Computer Engineering

University of Technology, Baghdad, Iraq                                                                              2002-2006