Mohamed Etman
Telecommunications
Services offered
As an Incident Manager at Orange Business, I coordinated the resolution of critical incidents for global clients, ensuring timely and effective communication, escalation, and follow-up. I contributed to the improvement of incident management processes and procedures, applying my troubleshooting expertise and CCNA certification.
Experience
Responsible for effectively managing and resolving network-related incidents.
Monitoring and reporting on incident trends, providing insights and recommendations for process improvements.
Collaborating closely with cross-functional teams, including network engineers,system administrators, and support staff.
Successfully analyzing incidents, identifying root causes, and implementing timely and appropriate solutions.
Demonstrating my proficiency in network technologies, protocols, and troubleshooting methodologies, certification (CCNA) enhanced my ability to handle technical challenges efficiently.
Tackling complex technical issues and finding innovative solutions to ensure seamless network operations.
Education
Bachelor, Business Administration, Sep. 2020
Cisco Certified Network Associate (CCNA), [2023]
IT Service Management Certification (ITIL 4 foundation), [2024]
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