Ethel Grace Decolongon

July 24, 2021 – Present

Receptionist cum Customer Service Coordinator

Al Jabri Plastic & Paper Products Factory

Dubai Investment Park 2

• Main Job, Task, Duties and Responsibilities

• Manage a large number of incoming calls and inquiries as well as assist walk-in clients inquiring for a specific product requirement.
• Support the sales team from the Thermoforming and Flexible Packaging division in communicating and providing sales quotation to the clients.
• Create sales orders according to the designated division using the Focus software to ensure accuracy.
• Respond to complaints from customers and provide appropriate solution or alternatives, especially unforeseen delays on product delivery.
• Collaborate with the production team on product order follow-up, communicate with the clients regarding gate pass delivery approvals and prepare packing list for goods to be delivered.
• Attend exhibitions or events to help promote the company product and brand name. Assist in the preparation of promotional materials by ensuring the adequacy of sales-related products and catalogues.
• Preparing documents for exports deliveries (Preforma invoice, Packing list, Vat Invoice and etc.)

February 19, 2020 – May 21, 2021 

Receptionist / Office Secretary of General Manager 

Lulu Hypermarket Qusais 

Al Qusais Dubai, UAE

• Main Job, Task, Duties and Responsibilities

• Take and relay messages.
• Deal with queries from the public and customers. 
• Ensuring courtesy in all inbound and outbound calls. 
• Ensure knowledge of staff movements in and out of organization. 
• Monitor visitor access and maintain security awareness. 
• Provide general administrative and clerical support. 
• Handling HR/Accounts works assistance staff related. 
• Prepare correspondence and documents. 
• Receive and sort mail and deliveries.
• Making Quotation – Customer Inquiry
• Develop, create, transcribe and distribute the agendas, attachments, presentation quotations, tenancy agreements and minutes of the meeting.
• Maintain of office equipment’s including fax and copy machines etc. 
• In charge of company bulletin, check memorandums and notices from group and all departments. 
• Organize conference and meeting room bookings.                      - Co-ordinate meetings and organize catering. 
• Schedule and Maintain appointment diary either manually or electronically. 
• File documents accurately, Monitor, control inventory and order office supplies. 
• Tidy and maintain the reception area. 

• Answer Phone Calls

• Answer and address incoming phone calls in a timely and polite manner. 
• Clearly determine the purpose of the call, forward calls to appropriate person. 
• Deal with queries and provide correct information. 
• Sort and distribute incoming mail, Prepare outgoing mail for pick-up or courier.   
• Take and deliver messages accurately and completely. 
• Monitor people coming and going through the reception doors.
• Photocopy, Fax and collate documents. 
• Maintain equipment and report any malfunctions. 

December 28, 2019 – February 19, 2020 

Reliever Receptionist 

Lulu Group International

20A St., Al Qusais Dubai, UAE

• Main Job, Task, Duties and Responsibilities

• Attend to visitor and deal with inquiries on the phone and  face to face. 
• Prepare letters, documents and maintain records. 
• Organize meeting, schedule appointments of CBD. 
• Filling invoice from accounts.
• Encoding supplier’s name. 
• Take messages and communicate it to concern person. 

September 10, 2018 – December 27, 2019 

Customer Service / Cashier Supervisor 

Lulu Hypermarket Al Qusais Branch 

Al Qusais Dubai, UAE

• Main Job, Task, Duties and Responsibilities

• Handle and resolve customer complaints.
• Motivate the POS staff and create team spirit among the team members.
• Record details of inquiries, comments and complaints.
• Communicate and coordinate with internal departments. 
• Assist the Assistant Manager in assessing the effectiveness of Customer Service.
• Help and guide the checkout staff whenever required. 

Supply information regarding the organization to the general public, clients and customers. 

• Mindanao Polytechnic College 

Bachelor of science and information technology 

Graduate [2014—2015]

Makar Junction, Gen. Santos City, Philippies.