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Abu Dhabi
Fahim Shaikh

Fahim Shaikh

Ticketing agent/ Customer service

Customer Service / Support

Abu Dhabi, أبوظبي

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About Fahim Shaikh:

I am a customer service professional with experience in airline support and e-commerce operations. Skilled in Amadeus GDS, CRM tools, and Shopify, I handle customer queries efficiently and maintain high service quality with strong communication and problem-solving skills.

Experience

am a customer service professional with experience in airline support and e-commerce operations. At Concentrix, I handled inbound, outbound, and email queries using Amadeus GDS and Gold CRM, managing bookings, ticket changes, and customer issues.Previously, I supported a Shopify dropshipping business with orders, WhatsApp support, and product management. I bring strong communication, problem-solving, and multitasking skills to any fast-paced environment.

Education

I completed my BCA in Computer Applications from YCMOU, gaining knowledge in programming, data management, and IT fundamentals. I am also pursuing certifications in Digital Marketing to enhance my technical skills.

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