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Sharjah
Faiza Batool

Faiza Batool

Operations Manager

Administrative

Sharjah, الشارقة

Social

About Faiza Batool:

Operations Manager in Tourism Industry.

Experience

Role: Reservation Executive     Feb 2024-Sept 2024 

Company: United Gate Tourism LLC, UAE 

Travel Desk at Vida Beach & Resort Umm Al Quwain, UAE 

Job Duties: 

1- Booking & Reservation Handle reservations for tour packages, and transportation services. 

2- Confirm travel details with customers, including dates, times, and special requests. Customer Service & Communication Respond to customer inquiries via phone, email, and in person. 

3- Provide detailed information about travel destinations, itineraries, and pricing. 

4- Payment Processing & Documentation Process payments, issue invoices, and maintain records of transactions. Verify customer details, payment methods, and travel documents before finalizing reservations. 

5- Handle refunds, cancellations, and re-bookings as per company policy. Record-Keeping & Reporting Maintain a database of customer reservations, payments, and travel history. Generate daily, weekly, and monthly reports on bookings and cancellations.

Education

Bachelor of Commerce | B.com 2016-2018 

CFE College of Commerce Affiliated by Punjab University - Lahore

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