About Fazly Lantra:
I'm a well motivated and ready. For new challenges.
Experience
- 2012 – (Till date)
- Gulf Agency Company (Dubai) L.L.C.
Move Consultant (International Moving)
- Receiving inquiries, conducting pre-move surveys for local and international moves for all corporate accounts as well as walk in clients, if required.
- Preparing local (residences and offices) and international (import/ export) quotations.
- Verify quotes and tailoring it based on client’s and corporate requirements.
- Single point of contact liaising with clients/ account to follow up on quotations, advising updates on shipments, obtaining required documentation and authorization, and clarifying any questions or concerns throughout the move, while ensuring client satisfaction.
- Source lower rates from suppliers, freight as well as destination agents.
- Hand over all confirmed moves to the operations coordinator with clear and complete instructions of the customer’s requirements and survey results.
- Coordinating the work schedule of the sales and operations department.
- Job site visits to ensure the move is going smoothly and according to client’s expectations.
- Handling complaints and ensure we follow the right course of action and settle any disputes in the most amicable manner and within the shortest span of time.
- Liaising with Insurance brokers to settle claims that are not settled in a timely fashion and holding monthly meeting to review the pending claims.
- Completing weekly sales reports of confirmed, lost and pending jobs as well Sales Meetings and ensuring all details are complete in the GAC move system.
- 2010 – 2012
- Gulf Agency Company (Dubai) L.L.C.
Operations Coordinator (International Moving)
- Imports operation. (Logistics)
- Collection of appropriate Documentation for the Customs clearance. (Client and Agent)
- Coordination with port with the post Customs.
- Clearance and delivery of shipments.
- Coordination with Agents and clients.
- Keeping the client and agent well informed on the status of shipments.
- Planning delivery of shipments coordination
- 2008 – 2010
- Gulf Agency Company (Dubai) L.L.C.
Operations Assistant (NYK Line)
- Updating the NYK system and in-house system.
- Vessel Operations (with partners / Port).
- 2006 – 2008
- Akbar Pharmaceuticals PVT LTD.
Product Specialist (Sales/Marketing)
- Successfully achieved Targets.
- Successful increased sales by 80 percent.
- Established a better Customer base.
2003 – 2005
Suntel Ltd.
Customer Retention Executive (Marketing)
- Successfully achieved 82 percent of removal targets
- Successful in Recoveries
- Minimizing churning of customers.
Education
- ACADEMIC
- Advance Level Department of Examinations, Sri Lanka August 2003.
- Ordinary Level Department of Examinations, Sri Lanka December 2000.
- PROFESSIONAL
- Sri Lanka Institute of Marketing
- Preliminary Certificate of Marketing (Succesfuly Completed)
- ADDITIONAL
Participated
- Customer service training (FIDI Academy)
- How to sell effectively (FIDI Academy)
- Leadership Development program.
- Interact leadership training program.
- How to collect you overdue debts seminar organized by Institute of Techno – Management Pvt. Ltd.
- Marketing and selling excellence seminar organized by CMCC.
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