franck meyer

Experienced aftersales automotive manager with more 20 years of experience in the field, always committed to providing high standard customer service. 

PROFESSIONAL RECORDS

15/Mar/23 till today, Al Habtoor Prestige (Bugatti, Pagani, Rimac)

SERVICE MANAGER 

- Ensuring that the best highest standard is always available from receiving the vehicle till delivering it back.

- Building a relationship with the manufacturer when it comes to technical support and parts supply. 

- Monitoring approved yearly budget VS actual budget.

- Managing the shipping of cars in and out of the UAE.

- Building relation with the customers in order to retain the value of their vehicles.

- Monitor daily the cleanliness of the facility by doing walk around, as well make sure it is well organized.

- Experience managing senior stakeholders.

- Management of the technical expertise.

- Keeping the employees empowered to ensure having always the highest standard available.

- Monitoring all KPI’s (NPS score, productivity, efficiency and utilization of workshop).

01/Jul/22 till 28/Feb/23, Almana United cars Stellantis Group (Jeep, Dodge, Ram, Chrysler)

SERVICE MANAGER 

- Managing all customer-facing staff, ensuring that the process is followed to increase customer satisfaction and flow.

- Monitoring all KPI’s (NPS score, productivity, efficiency and utilization of workshop).

- Monitoring Customer dissatisfaction by analyzing root causes and action plans, as well as quality of work and processes in the workshop.

- Monitoring daily throughput, sales per car (parts and labor per throughput).

- Monitoring daily the cleanliness of the facility by doing walk arounds, as well as making sure it is well organized.

- Experience managing senior stakeholders.

- Management of the technical expertise.

- Managing over 60 employees, reception and workshop combined.

01/Jun/17 till 01/May/22 Alfardan Automobile BMW/Mini (Doha, Qatar)

SERVICE MANAGER

- Directing all operation aspects including management in customer service, human resources.

- Solid experience in planning, strategies planning management, process improvement as well as the performance management. 

- Management of Business administration for the branch.

- Experience managing senior stakeholders.

- Management of the technical expertise.

- Manage dealership financial performance, set business objectives, and execute strategies to meet the set targets (seasonal campaign or technical campaigns), ensuring the annual budget.

- Management over 50 staff in total to be abide by safety first regulation.

- In charge of the delegation of work, set clear direction and manage workflow.

01/Jan/17 till 30/May/17 Alfardan automobile BMW/Mini (Doha Qatar)

ASSISTANT SERVICE MANAGER

- Managing the productivity and performance related to service reliability in the area of reception such as Service advisors, parts advisors, and front desk receptionists.

- Conducting safety procedures, sickness management as well as investigating any lapses and reporting to senior management for consultation for standard compliance.

- Co-conducting weekly as well as monthly meetings with staff (over 150 staffs) at the main branch.

- Performance appraisals and evaluation of staffs within the group at specified intervals within the year was one of the responsibility.

- Evaluating income/ profit in specified intervals as well as customer satisfaction (CSI) and quality of service towards the customers.

- Micro managing overall BMW and MINI standards are up to date and implementing in mainline (CSI scores and retail standards)

- Management of the individual customer complaints and consultation. 

01/Nov/11 till 31/Dec/16 Alfardan automobile BMW/Mini (Doha Qatar)

WORKSHOP MANAGER

- Supervision of the workshop operation, cleanliness, trip and slip hazards in overall safety point of view.

- Monitoring the workshop planning towards the workflow.

- Leading technicians and their performance monitoring productivity, efficiency, utilization and leading the workshop arena.

- Customer relation in action on individual customers in purpose of consultation.

- Evaluating workflow and report back to higher management.

- Provide technical management for the workshop repairs or diagnostics of each car.

- Monitoring quality of repair, services and final presentation.

From 02/FEB/2009 to 01/NOV/2011 Bugatti Automobile S.A.S 67120 MOLSHEIM (France)

FLYING AFTERSALE CUSTOMER SERVICE PROVIDER

- Overall responsibility of the yearly routine maintenance worldwide (Bugatti Veyron, Grand sport and Super sport)

- Conducting diagnostics, mechanical or electrical repairs of Bugatti Vehicles.

- Mainly responsible for organizing and travelling directly to the certified dealers around the world to provide an aftersales support (Qatar, Dubai, USA, England, Poland, Monaco, Austria, Japan, Russia)

- Customer relations with high-profile customers worldwide.

From 03/09/2007 to 16/01/2009 Renault Grasser S.A.S 67590 Schweighouse sur Moder (France)

AUTO MECHANIC SPECIALIST

- Performing Car routine maintenance and heavy mechanical repairs according to the dealer standard

- Performing electrical diagnostics and repairs according to the dealer standard

- Receiving customer, opening job order as per dealer standard and releasing car to the client including costing 

From 02/08/2004 to 31/07/2007 garage Ehrhardt ET fils SARL 67500 Batzendorf (France)

TECHNICIAN

- Receiving customer and opening job order as per customer request or concern 

- Providing estimate time of repair and approximate cost of repair 

- Monitoring and managing parts availability 

- Performing routine maintenance, diagnostics, and repairs on several brands (BMW, MERCEDES, RENAULT, PEUGEOT, Etc.)

- Monitoring the planning for the week to meet delivery time

EDUCATION

- Diploma of CAP Mechanic in maintenance of private vehicles, Alsace, France

- Diploma of BEP Mechanic in maintenance of private vehicles, Alsace, France

- 1996 to 2000 school College Foch General education HAGUENAU

- 2000 to 2004 apprentice in the workshop Schwartz automobile S.A Volkswagen and Audi

- 2002 to 2004 college Emile Mathis SCHILTIGHEIM

- 2000 to 2002 College Professional Industrial Xavier Nessel HAGUENAU

CERTIFICATIONS

• Automotive leadership skills & Aftersales business management – Finance – KPI’s & Operational performance (AIBA - Jeff Smith)
• Certified BMW team leader
• Certified BMW workshop manager
• Certified BMW after-sales/service manager
• Recognition of Bugatti Regional Service Partner of the Year 2023 – MEA
• Recognition of Bugatti Global Service Partner of the Year 2024