HAFSAN MATTUMMAL

/Professional Workshop
Administrator with 15 years of
experience in the car dealership
and Auto Repair business.
Exceptional customer service,
successful in cold calling and deep
automobile knowledge. Looking
for a position that will require a
resourceful professional.

A well organized and careful
listener with genuine interest in
solving the customer’s problem
possessing rich experience of
over 9 years in Automotive
Service Sector. 
Excellent in providing customers
with advice pertaining to the
upkeep and care of their cars. 
Proficient in dealership service
shop and serves as the liaison
between the customers and the
workshop team. 

Familiar with modern Service
techniques in Automobile service
sector 
Good knowledge in Warranty and
Insurance Claims. 
DMS, GDMS, SAP Functional
Expertise 
Brand Experience: Porsche,
Audi, Volkswagen, Skoda,
Hyundai, & Maruti Suzuki. 
Clear awareness of KPI’s, strong
communication, analytical,
problem solving and relation
management skills. Keen
understanding of the formalities
and implementation of Quality
Systems 
Adheres to the Industry’s best
practices and implements
strategies towards reduction of
cost and improved profits in
achieving organization goals. 
Timelines for completion of tasks
as per organisational standards
by undertaking initiatives &
productive measures aimed to
reduce cycle time.

Diploma in Automobile Engineering