Sarita Karki

I am writing to express my interest in the Administrative Assistant position at your organization. With over seven years of experience in administrative support, customer service, and hospitality operations at leading international hotel chains such as InterContinental Hotels Group and Hilton, I bring a blend of organizational expertise, multitasking ability, and dedication to exceptional service.
In my current role as a Cluster Reservations Agent at InterContinental Dubai Festival City, I manage bookings across four major properties, ensuring precision and guest satisfaction. My responsibilities include handling reservation systems (Opera PMS), preparing daily revenue and operations reports, and coordinating with sales and revenue teams—skills that have strengthened my administrative capabilities in a high-pressure environment.
Previously, as an Instant Service Ambassador and Careline Agent at DoubleTree by Hilton, I served as a key contact for guests and internal departments. These roles demanded attention to detail, effective communication, and real-time problem-solving, all of which I handled with professionalism and enthusiasm. My ability to manage reporting tasks, guest communication systems, and cross-departmental coordination has consistently contributed to seamless daily operations.
I hold a Bachelor’s degree in Business Studies and am proficient in Microsoft Office, Opera PMS, ONQ, and various internal reporting systems. I thrive in fast-paced settings, bring a positive, resilient attitude to my work, and am energized by providing efficient administrative support while contributing to a team’s success.

Cluster reservation officer- ihg hotel and resort 

instant service ambassado- ihg hotel and resort 

guest service exper cum admin- hiton hotel 

Bachelor degree in business management