Hana El-Helwa

• Advises the business on all aspects of IP such as brand and copyright clearance, brand protection and enforcement, IP aspects of new ventures, marketing campaigns and product launches

• Self-dependent with our clients’ instructions, I arrange enforcement action and file complaints directly with the relevant Law Enforcement Agency (LEA), liaise with the LEA to arrange suitable timings for the enforcement and notify supporting logistics companies to attend the raid site and handling of notarization and legalization of documents (cooperation with notary’s office, courts, DED, CID and public authorities)

• preparing to the clients Sighting, Raid and destruction reports and updated regularly throughout the entire enforcement process.

• Self-dependent handling all notarization and legalization of documents for Jabal Ali and Airport customs’ cases

• Conduct enquiries into; the owners of trademarks, patents, and domain names, companies, directorships, and matters concerning counterfeiting and other intellectual property issues.

• Daily telephone calls to clients/target companies/individuals; extracting information from individuals and proprietors covertly to not rouse interest in potential acquisitions of trademarks and domain names; Internet and database research. (Lexis Nexis, Dun & Bradstreet, Companies House, Factiva, Equifax, Experian.) Each investigation was conducted from a turnaround basis of 24hours to ten days. The reports were typed and sent on to clients, who would assess whether further action was required.

Due Diligence Analyst:

A highly skilled, meticulous, and dynamic professional with robust Business Intelligence experience with an excellent understanding of intelligence and research requirements. Proficient in Open-Source Intelligence (OSINT) research. Possesses excellent report writing and analytical skills to provide reports and presentations with minimum direction. Extremely detail-oriented, resilient to pressure and exceptional ability to execute in fast-paced and demanding environments. Proficient in managing cross-functional activities to achieve targets as well as recognize and develop opportunities in line with organizational goals.

• Performing investigative research, organizing, and assessing data, allocating resources, and generating statistical reports to propel resolution of both classified and non-classified security clearance cases.
• Interfacing with a variety of external sources to request and acquire data, demonstrating expertise in written and verbal communication skills.
• Leveraging organizational, analytical, and interpersonal skills to drive efficient and thorough projects within high pressure and continually evolving environments.
•  Knowledgeable at identifying & evaluating risks associated with client activities and take appropriate action to control the risks.
• Excelling at balancing multiple tasks within high-pressure environments while providing superior management and communication skills and improving operational systems.

           Ten Intelligence (Due diligence-Investigations-Brand protection)

         Due diligence analyst-intellectual Property Investigator-OSINT Jan 2021-Present

intellectual Property: “Apple-Nike-Samsung-Power Horse-Ul international”

• Advises the business on all aspects of IP such as brand and copyright clearance, brand protection and enforcement, IP aspects of new ventures, marketing campaigns and product launches

• Self-dependent with our clients’ instructions, I arrange enforcement action and file complaints directly with the relevant Law Enforcement Agency (LEA), liaise with the LEA to arrange suitable timings for the enforcement and notify supporting logistics companies to attend the raid site and handling of notarization and legalization of documents (cooperation with notary’s office, courts, DED, CID and public authorities)

• preparing to the clients Sighting, Raid and destruction reports and updated regularly throughout the entire enforcement process.

• Self-dependent handling all notarization and legalization of documents for Jabal Ali and Airport customs’ cases

• Conduct enquiries into; the owners of trademarks, patents, and domain names, companies, directorships, and matters concerning counterfeiting and other intellectual property issues.

• Daily telephone calls to clients/target companies/individuals; extracting information from individuals and proprietors covertly to not rouse interest in potential acquisitions of trademarks and domain names; Internet and database research. (Lexis Nexis, Dun & Bradstreet, Companies House, Factiva, Equifax, Experian.) Each investigation was conducted from a turnaround basis of 24hours to ten days. The reports were typed and sent on to clients, who would assess whether further action was required.

Due Diligence Analyst:

A highly skilled, meticulous, and dynamic professional with robust Business Intelligence experience with an excellent understanding of intelligence and research requirements. Proficient in Open-Source Intelligence (OSINT) research. Possesses excellent report writing and analytical skills to provide reports and presentations with minimum direction. Extremely detail-oriented, resilient to pressure and exceptional ability to execute in fast-paced and demanding environments. Proficient in managing cross-functional activities to achieve targets as well as recognize and develop opportunities in line with organizational goals.

• Performing investigative research, organizing, and assessing data, allocating resources, and generating statistical reports to propel resolution of both classified and non-classified security clearance cases.
• Interfacing with a variety of external sources to request and acquire data, demonstrating expertise in written and verbal communication skills.
• Leveraging organizational, analytical, and interpersonal skills to drive efficient and thorough projects within high pressure and continually evolving environments.
•  Knowledgeable at identifying & evaluating risks associated with client activities and take appropriate action to control the risks.
• Excelling at balancing multiple tasks within high-pressure environments while providing superior management and communication skills and improving operational systems.

       Aafaq Islamic Finance Dubai (Dubai Economic Department) 

          HR administrative            May 2017 – Dec 2020

• Prepares meeting rooms for appointments, coordinates schedules, and greet customers and clients prior to
• Manage itineraries, meetings, conferences, teleconferences and travel arrangements
• Writing letters and emails on behalf of other office staff.
• Booking conference calls, rooms, taxis, couriers, hotels etc. 
• Processing expenses sheets and invoices. 
• Monitoring stationary levels and ordering office supplies. 
• Maintaining computer and manual filing systems. 
• Provide information to internal colleagues or external enquirers. 
• Taking accurate minutes of meetings. 
• Relying to email, telephone or face to face enquiries. 
• Develop and update administrative systems to make them more efficient. 
• Resolve administrative problems. 
• Answering telephone calls and passing them on. 
• Managing staff appointments. 
• Oversee and supervise the work of junior staff. 
• Maintain up-to-date employee holiday records. • Coordinating repairs to office equipment. 

HR Tasks: 

• Being the first point of contact for all general HR enquiries, administration and Correspondence. 
• Managing sickness records and the overall sickness administration of the company. 
• Managing the recruitment inbox – responding to all speculative applications and agencies as appropriate for further consideration 
• Assist the HR Manager in the production of job descriptions and identifying key competencies for each
• Ensure that all members of staff have a job description 
• Liaising with agencies and organizing the advertising of roles internally and externally as 
• appropriate in conjunction with the HR Assistant 
• Scheduling interviews in diaries as required in conjunction with the HR Assistant 
• Screen CVs and complete first stage interviews for professional and support staff as required 
• Manage the support and professional staff Preferred Supplier List (PSL) ensuring that fees are 
• kept to an absolute minimum 
• Ensuring that all recruitment administration is completed in a timely manner in conjunction with the hr d

2.MASAFI   Dubai 

Executive Assistant – Administrative Officer         OCT 2016- APR 2017 

• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive 
• Reminding the manager/executive of important tasks and deadlines 
• Managing databases and filing systems 
• Acting as the point of contact between the manager and clients 
• Assisting the head of department making all the reports for all the salesperson daily 
• Making a PowerPoint shows for the meetings and the trainings •  Take and distribute meeting minutes. 
• Maintain electronic and physical files. 
• Maintain weekly schedules of employees. 
• Organize and provide documents, reports and information. 
• Coordinate workspace, computer, and supplies for new employees with IT department. 
• Maintain and reorder office supplies. 
• Sort and distribute mail. 
• Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions. 
• Respond to emails on behalf of the Vice-President. 
• Act as a liaison with other departments and outside agencies, including other staff such as CEO and President, when directed. 
• Work independently and within a team on special projects, which could include presentations, mailings, or proofreading. 

Dubai Islamic Bank United Arab Emirates Relationship officer insurance dep - Customer service JAN 2014 –

 SEP 2016 

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties 
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Sell new products and services advised by line manager. 
• Meeting sales targets and managing budgets. 
• Dealing with customers’ queries face to face and over the phone. 
• Ensure that all charges, terms and conditions related to products are clearly communicated to clients. 
• Ensure high level of portfolio credit quality s maintained across the sales activities. 

Achievements with proven certifications: 

Recognized as top sales performer for quarter 1 

Recognized as top sales performer for quarter 2 

Recognized as top sales performer for quarter 3 

Etisalat-United Arab Emirates Customer service / Prestige Dept. 

DEC - 2012 till DEC – 2013 

• Supporting customers over the phone and providing them with needed troubleshooting (mobile and internet). 
• Supporting on all internet, mobile blackberry and iPhone and technical complaints 
• A part of prestige outbound team responsible of calling prestige customers and updating our system with their information 
• Accepting requests from customers to activate upgrade and downgrade packages. 

Achievements

Certified as an agent for all Etisalat products and Services 

Qatar Air ways 

Cabin Crew 

OCT 2010 – NOV 2011 

• Attending pre-flight briefing & training. 
• Carrying out pre-flight duties, including checking the safety of the aircraft. 
• Informing the passengers of the aircraft safety procedures. 
• Giving first aid to passengers whenever necessary. 
• Completing paperwork, including writing a flight report. 

Study History and Qualifications 

During 2019: 

Dubai University – Professional Human resource management Diploma Sept. 2007 - June 2011: 

Alexandria University, Faculty of Arts – bachelor’s Degree. 

Grade: Very Good     -    School: British school- kawmia girl’s college (EGYPT)