Hind Issam

Dedicated and compassionate Patient Relations professional with six years of experience in healthcare environments, specializing in delivering exceptional patient-centred services to ensure that patients receive the best care and attention. My expertise includes patient communication, process optimization, conflict resolution, and service improvement, with a strong ability to foster positive relationships between patients and providers. I am committed to creating a positive and supportive environment for both patients and healthcare professionals.

Currently, I am seeking opportunities as a Patient Relations Executive in the UAE, where I can contribute to improving healthcare services and enhancing patient satisfaction.

Patient Relations Executive

Al Reaya Medical Center-AL AIN 

2024-2025 

- Improved patient satisfaction scores by 80% through personalized care initiatives and staff training.
- Successfully resolved 95% of patient complaints within 48 hours, enhancing the centre's reputation.
- Managed a team of healthcare professionals to deliver high-quality patient care.
- Facilitated collaboration between departments to minimize scheduling conflicts and increase efficiency.
- Designed and implemented a streamlined patient communication process, reducing delays by 90%.
- Led a team of over 10 healthcare professionals to consistently meet operational targets.

Patient Relation Coordinator

Royal Care International Hospital-Khartoum, Sudan  2021- 2023

·Provided excellent service to the patients, assisting them to complete their requirements and answering all patients inquires.

·Delivered front-desk patient support, ensuring a smooth registration process and accurate medical documentation.

·Handled insurance pre-authorizations, verifying patient eligibility, coverage, and claims processing in collaboration with insurance providers.

·Optimized appointment scheduling by managing doctor rosters, clinic schedules, and patient wait times to enhance efficiency.

·Scanned and maintained patient records, ensuring EHR accuracy and compliance with healthcare documentation standards.

·Reported medical equipment failures and inventory shortages, supporting hospital operations and supply chain management.

·Handled cashier duties, including processing payments, issuing invoices, and managing refunds, ensuring accuracy and adherence to financials protocols.

Medical Administrative

Al Rayan Medical Center-Khartoum, Sudan

2018-2022

·Supported healthcare administration operations, ensuring compliance with medical regulations and hospital procedures.

·Assisted in the daily patient registration, appointment scheduling, and billing process while maintaining confidentiality.

·Coordinated between medical staff, nurses, and patients, ensuring effective communication and timely medical services. 

·Addressed patient concerns or issues in a professional manner and escalating to the appropriate team member if needed.

·Implemented patient education initiatives, providing guidance on medical procedures, hospital services, and healthcare benefits.

·Maintained confidential medical records, ensuring data security, HIPAA compliance, and accurate reporting.

I graduated with a bachelor's degree in Oral and Maxillofacial Surgery from IBN SINA University in Khartoum, Sudan, earning a score of 84.5.