Hisham Abouzeid

I am Hisham AbouZeid, 31 years old, Egyptian lives in UAE for almost 6 years and have 10 years experience in contract centers and customer service roles at multinational organizations.
 

A highly motivated professional Expert with 9 years Experience, working as Contact Center Supervisor, Quality Specialist, Senior Customer Support at Enterprise and SMB Customer Service Delivery with GCC experience.
Demonstrable experience handling customers, stakeholders & clients. Able to lead, motivate and coach teams to deliver on company objectives and expected service levels.
A proven track record working on coaching and mentoring staff to ensure that strict company policies, procedures and employment regulations are embedded into everyday working practice.
Posses excellent interpersonal skills both verbal and written and actively promotes working between departments to foster a positive morale.

Specialist Skills / Technical Knowledge :
Excellent leadership qualities
Ability to groom individuals
Ability to drive team performance
Excellent communicational skills
Knowledge of agent KPIs
Forward thinking.
Phone Etiquettes and Call handling structure.

Cairo University 

Faculty of Commerce (English Section)

Accounting and Business Administration