Ibrahim Attar

Customer support manager 

Skill Highlights:
• 35 years’ experience in Service/customer support Operations.
- Experience which includes Samsung 17 years. (Handling Service centre operation across MENA)
• Self-Motivated and aggressive individual ready to take challenges and like to be the best in every trade.
• Developed “Service Tracking Process” to monitor & control KPI’s/Customer satisfaction.
• Capacity to relate to all levels of management, staff and customers.
• Dedicated to exceptional customer service: able to cultivate positive rapport and nurture relationships by offering service beyond expectations.

Special Skills:
Leadership, analytical, planning, organizing, team building, communication, application of new knowledge and new concepts, negotiation, conflict resolution technical acumen/probing and Training.
• Solid manager skill, team builder, Trainer & motivator.
• Highly motivated, who believes in delivering results.
• 35 years of professional hands on experience in electronics industry.
• Excellent planning, coordination, industrious & result oriented.
• Ability to manage team work.
• Good communication skill, computer knowledge, staff management skill, excellent command over communication.
 

Diploma in Electrical engineering