Mohammed Nafees

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Support Executive and System Administrator Associate with a proven history of delivering high-quality experience with an ability to thrive in a dynamic, fast-paced environment.

IT Support. (Jan 2021 – May 2024)
Dubai Library Distributors • Dubai, United Arab Emirates

 Handling User Accounts, Installations, VPN Configurations, Anti-Security, and Administration Privileges of Active Directory.
 Providing technical support to staff and clients, data inventory management, troubleshooting technical issues, and providing solutions.
 Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
 Worked closely with Branch In-charges to solve technical issues and supported cash memo daily day-end sales reports and stock adjustments.
 Experience on Hand - MS Office 365, Azure, CCTV, Fortinet, Sophos, VPN, VMware, Cabling, Server 2008 & 2012 R2, Excel, Data Analysis and Team Management

B.TEC Diploma in Computing & System Development (Nov 2015 - Oct 2017)
British College of Applied Studies • Colombo, Sri Lanka
Grade: - Merit Pass
Followed Streams: -
 Business Skills for E-Commerce
 Computer Systems
 Data Analysis and Design
 Digital Forensics
 Design a Small Office Home Office (SOHO)
 IT Support and End Users
 IT Security Management
 IT Server Management
 IT Virtualization
 Information System in Organization
 Management of Projects
 Network Technologies
 System Analysis and Design