Inzamam Ali Shah

1 .Detail-oriented IT Support professional with hands-on experience in Windows 10/11 troubleshooting, Active Directory user management, Microsoft Outlook / M365 support, and basic networking. Currently working as a Senior Cheque Clearing Executive in CBD Bank and with WIO, handling mission-critical systems in a regulated banking environment with strict SLA and compliance requirements.

2. MCSE MCSA MCP 

3 .Known for strong documentation, incident handling, and customer communication skills. Actively transitioning into IT support to leverage technical aptitude and operational discipline in a 24x7 service desk or desktop support environment.

1 Senior Cheque Clearing Executive

2 [CBD WIO bank / Transguard] Dubai, UAE

3 Year Present

5 .Operate and support critical transaction processing systems in a high-volume banking environment with strict SLAS.

6 .Monitor system queues, validate transaction accuracy, and identify exceptions affecting processing timelines.

7 .Coordinate with internal IT, operations, and application support teams for issue resolution and system incidents.

8 .Maintain detailed logs, reconcile transaction data, and ensure compliance with audit and regulatory requirements.

9 .Provide internal user support by resolving access issues, reporting system errors, and guiding users on operational procedures.

10 .Adhere to information security, data confidentiality, and access control policies at all time.

IT Support Engineer / Service Desk Analyst (L1)

Corvit institute and Oil and gas regulatory Authority Pakistan 

2012 to 2014 , 2021 to 2022

5 Provide first-level IT Support for Windows 10/11, Microsoft 365, and Active Directory environments.

6 Handle user onboarding/offboarding, password resets, and mailbox support.

7 Troubleshoot desktop, printer, network, and application issues using ticketing systems.

8 Meet SLA targets and escalate unresolved issues to L2/L3 teams.

9 Document incidents and resolutions for knowledge base improvement.

Bachelor's in computer science 

Preston university Islamabad