Yash Sharma

CSM with 7 years of proven work experience

Work closely with the sales team to ensure the effective and efficient onboarding of new customers and drive greater usage/adoption over time.

• Ensure the client is achieving optimal results and ROI post-implementation.

• Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn.

• Streamline the operations process

• Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs.

• Support the resolution of delivery, implementation, or technical issues.

• Serve as the voice of the customer and provide internal feedback to Product, Content, and other teams on how we can better serve our customers.

Computer Science Engineer