Jihad Abou Jamous

• Experience in Sales and Retail industry (Jewelry, Accessories, Watches, Perfumes, Cosmetics, Fashion and FMCG)
• Good knowledge of Sales trend in UAE & GCC.
• Strong operations experience.
• Project management skills.
• Excellent command of English and Arabic languages
• General Stores Management.
• Implement and develop stores strategy.
• Monitor day to day stores operations.
• Hire, train, and evaluate the team.
• KPI’s stores setup and evaluations.
• Decision maker.
• Retail Area Manager Experience (Perfume, cosmetics, Watches, Fashion)
• Good numerical, analytical, interpersonal and networking skills.
• Ability to develop and motivate a team.
• Budgets, planning, customer relationship management,
• Problem solving, Customer Service, Negotiation.
• New stores opening.
• IT skills: Microsoft office, outlook, English and Arabic typing.
• Strong interpersonal and communication skills.
• Good organizational and planning skills.
• Service and team oriented.
• Fast learner, able to pick up product knowledge quickly and accurately.
- P&L Analysis and Review.

1. Operation Manager:

• Managing all Movenpick Ice Cream boutiques in UAE.
  • Provide inspired leadership for the organization.
  • Make important policy, planning, and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
  • Maintain good relation ship with the malls management.
  • Oversee the management of product merchandising and inventory to ensure processes flow smoothly.
  • Analyze sales data to determine if store is meeting financial goals and implement plans to improve store performance.
  • Hire, train, and supervise stores managers, set performance goals, resolve employee conflicts, and encourage teamwork.
  • Maintain, update, and enforce safety and security procedures. Set up a visually appealing layout for store merchandise
  • Ensure compliance with company policies and procedures.
  • Contacting suppliers.

2. Retail outlet Manager:

     Jul 2007 – Oct 2019

• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Ensure compliance with company policies and procedures
• Provide solutions that address performance issues in a timely and effective manner
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
• Contact store managers and other retail staff to communicate relevant information
• Mentor and motivate sales staff to put in their best in order to achieve financial goals
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Ensure compliance with health/safety policies and procedures at retail sites
• Listen to customer complaints to address & resolve their issues
• Evaluate operational and financial records to determine sales performance of a retail store.

3. Retail Supervisor

 Sep 2001 – Jul 2007

1. Responsible for maximizing store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls and delivering the highest level of motivation to the staff members and development of team members.
2. Ensuring the execution of all Company Policies and Procedures.
3. Preparing daily and weekly schedules to ensure that the store is managed properly.
4. Responsible for deciding store layout and stock positioning and managing stock availability.
5. Dealing and negotiating with the suppliers and responsible for ordering stock.
6. Implemented various training programs for the development of the staff for the optimum output in line with the market needs and opportunities.

Business administration (management)