Joffe Lambert

A dedicated Banking (Disputes & 
Chargeback and Reconciliation 
& General Ledger) specialist with 
in-depth knowledge of banking 
strategies for handling fraud & 
chargeback and entry level 
knowledge of stock & derivative 
market. Hoping to secure a 
position as a Subject Matter 
Expert in an organization where 
my abilities will be maximized. 

WORK EXPERIENCE – TOTAL 4 YEARS
1. STANDARD CHARTERED BANK (GBS) 
SENIOR OFFICER (Chargeback & Disputes unit) 
(APRIL 2020 – DECEMBER 2021) – 1.8 YEARS
 Analyzing India, UAE & Bahrain customer claims( VISA card 
& Master card) raised through customer care & online 
banking and making decisions regarding disputes & 
chargeback (Fraud & Non-Fraud) on the basis of 
association codes & SOP
 Preparing & Posting Vouchers for issuing temporary credit 
& permanent credit for claims and supporting Settlement
team for match offs.
 Checking STIP Auth& No Auth transactions posted on 
Blocked cards and issuing credit for above transactions. 
Also recovering that amount from acquiring bank.
 Preparing General Ledger entries for matching off bank 
Suspense a/c and P&L account and tracking credit and 
debit open positions through 3-Way Reconciliation 
process .
 Supervising training process of Vendors & New Joiners. 
Handling escalation mails from Social Media, BO, CEO, 
Nodal officer & RBI regarding customer claims , dispute & 
details of transactions

2. WELLSFARGO BANK (EGS)
OPERATON ACCOUNTANT (USA CBK – Debit Card)
(MARCH 2018 - APRIL 2020) – 2 YEARS
 Low risk signature fraud claims – Analysing the Fraud 
Questionnaire, Processing Charge back on VROL (VISA 
card application) and finalizing the claim by giving credit 
or denying credit. 
 Blank Invalid – Preparing match off General Ledger entries
for debits or credits in closed or purged card.
 Processing Chargebacks in VROL which was missed by the 
agent worked on the initial stage
.
3. RR DONNELLY 
FINANCE ASSOCIATE - (XBRL Analyst) Quess Crop.
(DECEMBER 2017 – MARCH 2018) – 0.4 YEARS
 Analyzing the financial statements of clients by the 
recommends of Onshore team (US) and create XBRL
format financial statements for filing.
 Preparing on the basis of US SEC ( US GAAP & IFRS)

EDUCATION
1. MBA IN FINANCE &SHIPPING AND LOGISTICS
Jeppiaar Engineering College, Chennai - Anna University
Year of passing – 2017 : CGPA – 7.3

2. B.COM IN GENERAL ACCOUNTING
Scott Christian College, Nagercoil - M S University
Year of passing – 2015 : CGPA – 7.11

3. SERIES VIII EQUITY DERIVATIVE EXAM
National Institute of Securities Markets – Securities & 
Exchange board of India (SEBI)
Year of passing –2017: Percentage –89.25