Jonard Cris Deita

Results-driven Customer Service Representative with over 4 years of experience in call center support, hospitality, and front desk
operations. Skilled in handling billing inquiries, reservations, refunds, payment processing, and complaint resolution for US and
global accounts while consistently meeting KPIs such as AHT, QA, and customer satisfaction targets. Strong communication and
problem-solving abilities with a proven track record of delivering professional, solution-focused service in fast-paced
environments.

Customer Support Expert: Over 3 years of experience in high-volume BPO and service environments, specializing in conflict resolution and billing disputes.

Industry Versatility: Proven success in Travel/Hospitality (Concentrix), Telecommunications (Teleperformance), and Fintech/Merchant Services (MSC).

Technical Proficiency: Skilled in CRM documentation, payment processing, and managing Service Level Agreements (SLAs) for global US-based clients.

Operational All-Rounder: Experience extending beyond the headset into front-desk management, logistics, and hands-on technical installation.

Result-Oriented: Consistent history of meeting Key Performance Indicators (KPIs) such as Average Handle Time (AHT), Quality Assurance (QA), and First-Call Resolution.

A 3rd-year Undergraduate in Bachelor of Science in Information Technology at the University of St. La Salle (2021–2024), focusing on Web and Mobile Application Development. This academic foundation includes comprehensive coursework in designing, developing, and maintaining digital solutions, with a strong emphasis on creating user-centered web interfaces and mobile platforms.