Juan Felipe Lizcano

***I am moving to Dubai on November 18th, 2024. ***

I am a dedicated IT professional with a proven track record in technology, logistics, and problem-solving. I bring a wealth of experience in team leadership, project planning, IT implementation, and project management. 

In my current role as an IT Integrations Manager, I am overseeing the integration of various IT systems and processes across the organization, ensuring seamless interoperability and minimal disruption to operations. I have a knack for coordinating between different teams and departments to understand integration requirements and am actively implementing solutions accordingly.

As an IT Support Coordinator, I led a team providing comprehensive IT support across hardware and software for over 60 accounts and more than 500 employees. I managed requirements and incident support through the JIRA platform, adhering to Service Level Agreements (SLAs) for all level 1, 2, and 3 incidents and requests.

In my role as an Associate IT Asset Management, I made quartile forecasts considering future growth and new remote projects. I managed tech stock in Colombia, handling asset purchases and expenses, creating hardware recovery strategies for former employees, and updating old equipment according to the asset life-cycle.

Languages:

- Native Spanish.
- English Level B2 certified by Versant.

My technical skills include proficiency in Office 365 Tenant, Active Directory, Meraki, OS image deployment, and basic scripting (PowerShell & SQL).

IT Integration Manager at Solvo Global S.A.S Company.

March 2024 - August 2024

• Project Planning: Manage and adapt project plans for integrations, including the M&A (Mergers and Acquisitions) plan and the IT-Integrations project plan.
• Level 1 Evaluations: Conduct critical evaluations within the first 10 days of closing a partnership. This includes reviewing vendor contracts for feasible cancellation and consolidation, and the infrastructure checklist.
• Antivirus Implementation: Ensure the implementation of Vensure tools, such as antivirus and Endpoint Central, on end-user workstations.
• Tenant O365 Migration: Manage the O365 migration with the main goal of eliminating the cost that partners were paying for their old Microsoft subscription or their old G Suite subscription.
• Replacement of Obsolete Equipment: Identify and replace obsolete equipment, including Windows 2008 servers, Windows 7 machines, and now Windows 2012 servers.
• Contract Consolidation: Once the technical migration is completed, focus on contract consolidation and financial analysis.
• Server Migration: Manage the integration of various types of servers such as file server, DHCP, print, backup, web, and payroll servers.
• Active Directory (AD) Migration: Execute the server migration and AD migration simultaneously.
• Training and Expectations: Discuss employee training and IT expectations.
• Recycling of Old Hardware: Ensure the recycling of old hardware and obtain destruction certificates to comply with cybersecurity policies.
• VoIP Migration: Obtain a complete list of all telephone numbers, including fax numbers and toll-free numbers, that are in use in the company. Then, get a Customer Service Record (CSR) or a Service Order Agreement (SOA) from the telecommunications operator. Once all this information is obtained, send it to Zoom. Zoom will then contact the operator to confirm the information and determine if the numbers can be ported from the current operator to Zoom.

IT Coordinator at Solvo Global S.A.S Company.

 March 2023 - March 2024

As an IT Coordinator at Solvo Global SAS, I led a team dedicated to providing comprehensive IT support in both hardware and software. My responsibilities encompassed over 60 accounts, which included more than 500 employees across on-site and remote work modalities.

Key functions in my role included:

Team Leadership: I supervised and guided a team in Bogotá to ensure efficient and effective IT support across all areas.

Requirement and Incident Support through tickets management using JIRA platform: I adhered to Service Level Agreements (SLAs) for all level 1, 2, and 3 incidents and requests. Escalation flows were respected, and tickets were prioritized based on category and urgency.

Strategic Planning: I actively participated in project planning, including office expansions, firewall implementations, and infrastructure changes.

Technology Asset Management: I projected inventory needs for technological assets, both in operations and stock. Precision was crucial to meet our clients’ requirements. Additionally, I coordinated necessary purchases, considering budgets allocated by fiscal year (CAPEX & OPEX).

Process Optimization: Under my coordination, I implemented new tools and strategies to enhance on-site support processes, ensuring a seamless user experience.

Associate IT Asset Management WAH Logistics Colombia at Sutherland Global Services Company.

June. 2021 - March. 2023:

Make forecasts by quartiles based on future growth and new work-at-home projects requested by the client to the company in order to properly manage and distribute the Colombia technology stock making purchases of assets and expenses, finding out recovery strategies for hardware assigned to former employees and replenishing old equipment.

Configuration and deployment of OS images at domain level, use of Active Directory to deliver the workstations to multiple clients such as Google, McAfee, Airbnb, Capital One and more.

First desk support - IT Specialist at Sutherland Global Services Company.

January 2019 - December 2020:

• Handle IT infrastructure incidents and requests for major clients, attending a population of more than 8000 end users.
• Manage ticket system (Service Now), meeting KPIs by following SLA, SLO, SLI and looking RCA for continuous improvement.

Systems Engineering at EAN University (Currently Studying)
Evidence your Expertise in Problem Solving at Deakin University. November 2020
College in Business Process and Outsourcing at SENA. March 2018 - December 2019