Julius Atienza

PAM Corporate Services - Digital Marketing Manager

• October 2022 - Present (1 year 4 months), Dubai, United Arab Emirates
• Developed visually appealing graphics for social media.
• Increased engagement metrics on social media channels.
• Edited and formatted videos for social media marketing.
• Executed social media strategies for specific business objectives.
• Optimized social media profiles and posts for search engines.
• Fostered and engaged with the online community.

AHR Private Wealth - Senior Data Researcher

• August 2021 - October 2022 (1 year 3 months), Dubai, United Arab Emirates
• Managed leads for marketing campaigns in CRM system.
• Investigated individual social media profiles.
• Created and sent reports using messaging and email programs.
• Updated lead profiles and confirmed contact information.
• Built prospect lists through research for potential clients.
• Maintained contact with leads through various communication methods.

Hoxton Capital Management - Data Researcher / Market Researcher - Team Leader

• October 2019 - August 2021 (1 year 11 months), Dubai, United Arab Emirates
• Trained team members to enhance lead generation skills.
• Developed team communications and information for meetings.
• Updated team members about their statistics during meetings.
• Investigated individual social media profiles.
• Created and sent reports using messaging and email programs.
• Worked closely with Business Development Manager on lead strategies.

Genpact - Process Associate / Artificial Intelligence Developer

• December 2016 - August 2019 (2 years 9 months), Alabang, Muntinlupa City
• Developed an Artificial Intelligence system for scheduling.
• Analyzed daily email intents and delivered data results to the AI's database.
• Reported system errors to the HQ development team.

Alorica Philippines, Inc. - Technical Support Representative

• January 2015 - December 2016 (2 years), Lipa City, Batangas
• Troubleshot technical issues through phone support.
• Upsold customers on Comcast's products and services.
• Encoded and documented call logs and cases on the CRM.

TeleTech Philippines - Customer Service Associate

• January 2013 - January 2015 (2 years 1 month), Santa Rosa, Laguna
• Assisted Telstra customers with prepaid services.
• Activated customer's mobile phones for other network providers.
• Documented call logs and cases properly on the CRM.

iZone Technologies Philippines - Technical Sales Representative

• July 2010 - September 2012 (2 years 3 months), Ortigas, Pasig City
• Addressed technical issues regarding computers and peripherals.
• Upsold customers on unlimited technical service subscriptions.
• Processed sales and orders through the Billing System.

NTT DoCoMo interTouch - Technical Support Representative

• January 2007 - June 2010 (3 years 6 months), Alabang, Muntinlupa City
• Addressed guests' inquiries on hotel internet services.
• Ensured high customer satisfaction and service level adherence.
• Provided technical assistance for internet, email, and wireless settings.

Laguna State Polytechnic University - San Pablo City Bachelor of Science in Information Technology, Information Technology · (June 2003 - April 2006)