beBee background
Professionals
>
Dubai
kaveena skandanathan

kaveena skandanathan

Process Improvement | Paraplanning | Training

Accounting / Finance

Dubai, دبي

Social


About kaveena skandanathan:

I’m an experienced operations and customer service professional with a strong background in process improvement, team leadership, and data-driven decision-making. With over 5 years in operations and 1 year specifically focused on optimizing processes, I’ve successfully led large teams—including both in-house and outsourced functions—while driving service quality and efficiency. I’m ACCA-qualified, hold a Bachelor of Commerce degree, and have hands-on experience in reporting, dashboard creation, and performance analysis using tools like Power BI. I thrive in dynamic environments and enjoy turning challenges into scalable solutions that enhance customer experience and business performance.


 

Experience

I have over 5 years of experience in operations management within a BPO environment, with a strong focus on process improvement, team leadership, and service quality. I’ve led teams of 30+ staff, built departments from the ground up, and managed both in-house and outsourced customer care functions. My background in finance (ACCA-qualified and BCom graduate) supports my analytical approach, which includes developing dashboards and reports to inform strategic decisions. I’m skilled in driving compliance, training, and operational efficiency across cross-functional teams, while consistently delivering measurable results.


 

Education

Bachelor of Commerce

ACCA 

Professionals in the same Accounting / Finance sector as kaveena skandanathan

Professionals from different sectors near Dubai, دبي

Jobs near Dubai, دبي

  • Work in company

    Quality 4 Consultant QMS

    ParamInfo

    To lead and execute the transformation of Quality Management System (QMS) in alignment with Quality 4.0 principles. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Lead Citizenship Adviser

    Skybound Wealth Management

    A Lead Citizenship Adviser will act as the focal point for all Citizenship and Residency by Investment solutions across Skybound Group. · We are hiring a Lead Citizenship Adviser to advise clients on mobility, relocation, and long-term residency strategies. ...

    Dubai

    1 month ago

  • Work in company

    Director of Data Centre Transformation

    Auxo Talent

    We're looking for a Transformation Leader to help transform data centre operations from fixing broken workflows to designing scalable, automated ways of working that support growth. · ...

    Dubai

    1 week ago