Krishnapriya Kouluri

Good knowledge in WDK, xCP and Captiva Product Suite.
Having good exposure in Troubleshooting and resolving issues as L2/L3 support by necessary co-ordination with L4 when its needed.
Troubleshooting and working with workflows and necessary actions on issues based on legal and logistic team requirements.
Experienced in monitoring and maintaining complex system capabilities such as Content Server, Application Server, and Captiva Capture Servers.

• Having 4.5 years of total IT experience in maintaining applications on Documentum and Captiva production.
• Joined in Ericsson Global India Ltd., As Documentum Supportfrom 2017 December.
• Good knowledgein WDK, xCP and Captiva Product Suite.
• Having good exposure in Troubleshooting and resolving issues as L2/L3 support by necessary co-ordination with L4 when its needed.
• Troubleshooting and working with workflows and necessary actions on issues based on legal and logistic team requirements.
• Experienced in monitoring and maintaining complex system capabilities such as Content Server,Application Server, and Captiva CaptureServers.
• Expertise in extracting the business reports for TRA and Audit Requirements.
•   Experiencein Support of Captiva Systems and support users in resolving the issues in production.
•   Expertise in User Management as per the Client requirements in Captiva.
• User Management as per the Client requirements & Alias Sets, Folder, Cabinet and Register table through Documentum Administrator (DA) Application and DQL Configuring, starting, and shutting downservers.
• Resolve unknown incidentand ADHOC requests, participate in identifying problemsand root causeof any issue.
• Well versed on resolved end users request using ticket-based Help Desk Application within specified SLA.
• Interacted with the users to resolve their queries and help in the better understanding of the applications.
• Knowledge on DevOps methodologies and completed in house training.

B-Tech from JNT University