Kumar Raj Shridhar

Senior IT Professional” with 19+ years of experience possessing strong leadership quality with hands-on experience in planning, designing, managing, configuring, and streamlining robust IT infrastructures & architecture of the corporate organization. Experienced in analyzing information system needs, evaluating end-user requirements, designing custom solutions, and troubleshooting complex information systems issues. 
 

Professional Summary
Seasoned IT Infrastructure Management professional with 10+ years of experience in designing, implementing, and managing robust and scalable IT infrastructures.
Proven ability to lead and motivate high-performing technical teams, optimizing infrastructure performance, and implementing industry best practices.
Successfully developed and implemented IT infrastructure strategies aligned with organizational goals, resulting in enhanced operational efficiency.
Expertise in designing and architecting network infrastructure, encompassing LAN/WAN, security, storage solutions, and data center operations.
Proficient in managing IT budgets, optimizing resource allocation, and negotiating favorable contracts with third-party vendors.
Adept at identifying and implementing emerging technologies, such as cloud computing and virtualization, to enhance infrastructure performance and scalability.
Strong understanding of ITIL framework and best practices, ensuring smooth IT operations and adherence to industry standards.
Proven ability to collaborate with stakeholders, effectively communicating technical information and project updates to both technical and non-technical audiences.
Exceptional troubleshooting, problem-solving, and analytical skills with a proactive approach to identifying and mitigating potential issues.
Solid understanding of cybersecurity principles, implementing robust security measures, and ensuring compliance with industry regulations.
Experience in managing large-scale IT projects, coordinating cross-functional teams, and delivering projects on time and within budget.
Possesses strong leadership skills, with a proven track record of building and mentoring high-performing IT teams.
Career Timeline
Oct 2021 - Present
Senior ManagerIT Infra
BUNDL TECHNOLOGIES (Swiggy)
Sep 2014 - Sep 2020
Associate Manager
Accenture [India]
Aug 2012 - Sep 2014
Senior Consultant
Capgemini [India]
Nov 2010 - Jul 2012
DeputyManager
Reliance Integrated Services Pvt., Ltd. [India]
Oct 2007 - Oct 2010
IT Manager
EUREKA OUTSOURCING SOLUTIONS[India]
Jun 2007 - Oct 2007
Executive
Sutherland global services (formerly Adventity)
Nov 2005 - Jun 2007
Senior Officer Technology
GODREJUPSTREAM LTD
Sep 2004 - Nov 2005
CustomerSupport Engineer
Allied Digital Services Pvt. Ltd
Nov 2003 - Sep 2004
SYSTEM ADMIN
ACTIVE INFOTECH
Sep 2002 - Nov 2003
HARDWARE ANDSYSTEM ENGINEER
ANSWER COMPUTER PVT. LTD
Work Experience
Oct 2021 - Present
Senior ManagerIT Infra
BUNDL TECHNOLOGIES (Swiggy)聽(Bangalore)
Collaborated with internal stakeholders, including senior management and department heads, to understand their infrastructure needs and effectively communicate IT strategies, initiatives, and project updates.
Developed and implemented a comprehensive IT infrastructure strategy that aligned with organizational goals, enhancing operational efficiency and supporting business expansion.
Led and mentored a team of IT professionals, including Network Administrators, System Administrators, and Data Center personnel, fostering a culture of collaboration and high performance.
Managed the IT infrastructure budget effectively, optimizing resource allocation and ensuring cost-effectiveness in procurement and resource utilization.
Oversaw the design and architecture of the organization's IT infrastructure, encompassing network systems, hardware and software deployments, storage solutions, and data center operations.
Ensured the seamless operation and maintenance of all network systems, servers, storage devices, and other critical infrastructure components to maintain high availability and performance.
Implemented and maintained robust security measures to protect the organization's infrastructure from cyber threats, ensuring compliance with industry standards and regulations.
Managed relationships with third-party vendors, negotiating and managing contracts for the procurement of hardware, software, and IT services.
Developed and implemented disaster recovery and business continuity plans to minimize downtime and ensure rapid recovery in the event of system failures or unforeseen events.
Led and managed infrastructure-related projects, collaborating with cross-functional teams to ensure timely delivery within budgetary constraints.
Proactively monitored the performance of the IT infrastructure, identifying and addressing bottlenecks to enhance system efficiency, availability, and overall performance.
Assessed and evaluated emerging technologies for potential adoption, providing recommendations and overseeing implementation to enhance infrastructure capabilities.
Sep 2014 - Sep 2020
Associate Manager
Accenture [India]聽(UAE and KSA)
Communicated effectively with sponsors, stakeholders, and team members, providing regular project updates, reporting on key metrics, and offering data-driven suggestions for improvement.
Planned and designed secure and scalable IT infrastructures, aligning technology solutions with business requirements.
Managed end-to-end IT infrastructure and security projects, from initial conception and design through implementation and handover, ensuring adherence to timelines and budgetary constraints.
Implemented ITIL best practices, including change management processes, to ensure smooth and efficient IT operations.
Created comprehensive project documentation, such as HLDs (High-Level Designs) and LLDs (Low-Level Designs), to facilitate clear communication and project understanding among stakeholders.
Collaborated effectively with cross-functional IT teams, stakeholders, and third-party vendors to ensure seamless project execution and business continuity during upgrades and implementations.
Implemented robust security and domain policies, adhering to CISSP (Certified Information Systems Security Professional) guidelines, to enhance overall security posture.
Proactively monitored, identified, and resolved operational issues, maintaining SLAs (Service Level Agreements) and ensuring optimal system uptime and performance.
Aug 2012 - Sep 2014
Senior Consultant
Capgemini [India]聽(Mumbai)
Collaborated with external clients and internal teams to enhance network performance, security, and overall operational efficiency.
Collaborated with clients to define network and security requirements, translating business needs into effective technical solutions.
Designed and implemented secure network architectures tailored to client specifications, ensuring scalability, performance, and adherence to industry best practices.
Enhanced client security postures by implementing new network policies, conducting security audits, and remediating vulnerabilities.
Implemented and maintained ISMS (Information Security Management System) and ISO 27001 standards, ensuring compliance with industry regulations and best practices.
Managed and maintained firewalls (ASA 5510, FortiGate 310B), switches, and routing infrastructure, ensuring network availability, performance, and security.
Provided Level 2 technical support, troubleshooting complex network and security issues, and delivering timely resolutions to minimize downtime and service disruptions.
Prepared comprehensive reports and strategic plans for management, providing insights and recommendations for optimizing network infrastructure and security posture.
Nov 2010 - Jul 2012
DeputyManager
Reliance Integrated Services Pvt., Ltd. [India]聽(Mumbai)
Managed and supervised a team of IT professionals, providing guidance, mentorship, and support to foster professional growth and ensure team effectiveness.
Collaborated with stakeholders to define organizational and application requirements, translating business needs into scalable and secure IT infrastructure solutions.
Designed and implemented data center architecture, encompassing LAN/WAN, storage solutions (NAS, SAN), and feasibility assessments for new technologies and products.
Developed and implemented comprehensive data security plans, encompassing gateway-level, distribution-level, and access-level security measures to protect sensitive data and ensure regulatory compliance.
Implemented data protection strategies, including high-availability solutions for storage devices, robust backup and recovery mechanisms, and data retention policies.
Developed and implemented business continuity plans (BCP) and conducted risk assessments to minimize downtime and ensure business resilience in the event of unforeseen circumstances.
Deployed and managed network services, ensuring optimal performance, availability, and security for critical business applications.
Successfully planned, tested, and executed the deployment of new technologies and infrastructure upgrades, ensuring seamless integration and minimal disruption to operations.
Evaluated and implemented virtualization solutions (VMware, Hyper-V) to optimize resource utilization, enhance scalability, and reduce operational costs.
Achievements:
Successfully implemented NetScaler for application security testing, enhancing application security posture and mitigating potential vulnerabilities.
Implemented SailPoint for Identity & Access Management (IAM), strengthening access controls and improving overall data security.
Oct 2007 - Oct 2010
IT Manager
EUREKA OUTSOURCING SOLUTIONS[India]聽(mumbai)
Developed and implemented new methodologies for IT operations, collaborating with management to optimize efficiency and effectiveness.
Managed the end-to-end IT infrastructure and operations for over 2500 employees across three locations, encompassing telecom, network, end-user support, and information security.
Successfully planned and executed the relocation of an entire IT center to a new location, ensuring minimal downtime and service disruptions.
Led the design, construction, and setup of a new datacenter, including power supply, cooling systems, DG/UPS backup, and security measures, ensuring a resilient and scalable infrastructure.
Implemented and maintained ISMS (Information Security Management System) and ISO 27001 standards, ensuring compliance with industry regulations and best practices.
Collaborated with vendors to negotiate contracts, manage procurement processes, and ensure timely delivery of IT equipment and services within budgetary constraints.
Achievements:
Designed and implemented a new IT setup for 1200 users, incorporating efficient routing and server policies within a defined budget.
Jun 2007 - Oct 2007
Executive
Sutherland global services (formerly Adventity)聽(Mumbai)
Configured and maintained Cisco PIX firewalls to ensure network security and access control.
Configured and managed Cisco routers to establish and maintain network connectivity.
Managed and configured Nortel switches, ensuring optimal network performance and availability.
Achievements:
Successfully created and implemented VLANs on network switches to segment network traffic and enhance security.
Implemented filters on VLANs to control network access and enhance security measures.
Nov 2005 - Jun 2007
Senior Officer Technology
GODREJUPSTREAM LTD聽(Mumbai)
Provided technical support and guidance to internal teams and clients, ensuring seamless IT operations and effective problem resolution.
Implemented technical plans designed by senior management, providing detailed technical guidance to sales and non-sales teams.
Configured and maintained a range of firewalls, including Cisco PIX 515/520 and Fortinet 350B, to ensure network security and access control.
Managed and maintained Microsoft Exchange Server 2000, implementing new policies in accordance with company guidelines and industry best practices.
Handled Information Management System Security (IMSS), implementing client-specific security policies and ensuring compliance with ISO 27001 standards.
Managed and maintained Avaya phone systems (S8700), configuring agent logins, assigning user rights and permissions.
Administered a diverse range of network switches, including Nortel and Cisco Catalyst models (2950, 3750) and Ethernet Routing Switches (5510-24T), ensuring optimal network performance and availability.
Configured and maintained Cisco routers (1700, 2800, 3700 series), ensuring seamless network connectivity and data flow.
Achievements:
Successfully developed and streamlined IT processes for clients like GoAir and Rediff, optimizing operational efficiency.
Implemented floating routes to achieve 100% uptime for critical network links, ensuring business continuity and high availability.
Implemented security software solutions, including antivirus and firewalls, to enhance overall IT security posture and maintain 100% uptime.
Implemented Windows Server Update Services (WSUS) for efficient patch management, ensuring system security and stability while minimizing costs.
Sep 2004 - Nov 2005
CustomerSupport Engineer
Allied Digital Services Pvt. Ltd聽(Mumbai)
Provided technical support and troubleshooting expertise for a network of over 900 clients, encompassing a variety of computer systems (P4, P3, Compaq, Dell).
Created and managed user accounts on Windows 2000/NT servers, assigning appropriate permissions based on established security policies.
Installed, maintained, and troubleshooted a wide range of printers, including network printers, ensuring seamless printing operations for all users.
Managed and maintained network infrastructure, including D-Link and Cisco Catalyst switches (2950, 3750) and Cisco 1700 series routers, ensuring optimal network connectivity and performance.
Implemented and managed Sybari anti-spam software, effectively mitigating spam emails and enhancing email security.
Utilized Easy Patch software and SUS (Software Update Services) to streamline patch management processes, ensuring system security and stability.
Maintained accurate and up-to-date hardware and software inventories, ensuring effective asset management and tracking.
Achievements:
Successfully resolved a critical issue related to oversized PST files in Microsoft Office 2000, minimizing data loss and ensuring business continuity.
Nov 2003 - Sep 2004
SYSTEM ADMIN
ACTIVE INFOTECH聽(mumbai)
Configured and maintained network routers to ensure seamless network connectivity.
Configured and managed network switches, optimizing network performance and availability.
Provided technical support to end-users, troubleshooting hardware and software issues.
Sep 2002 - Nov 2003
HARDWARE ANDSYSTEM ENGINEER
ANSWER COMPUTER PVT. LTD聽(Mumabi)
Provided on-site hardware support, diagnosing and resolving hardware-related issues to ensure optimal system performance.
Installed and configured computer systems, operating systems (OS), and software applications, ensuring systems met user requirements.
Responded to and resolved technical support tickets, providing timely and effective solutions to end-user issues related to hardware, software, and operating systems.
Projects
One cloud/ Private cloud Etisalat Dubai (U.A.E)
Network redesign and operation setup SAMA Bank(Saudi)
Meraki setup and 0365 migration J&J (India)
EOL device migration and link up-gradation including VPN
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MBA in Information Technology
Sikkim MANIPAL University
2007
B. Tech in Computer Science andEngineering
Chhatrapati Shahuji Maharaj university
2000