Lahiru Samarajeewa

Responsible individual looking to fill the position of customer service and technical officer. Eager to learn and ready to
work hard and to attain customer satisfaction through the utilization of my dynamic and warm
personality and customer service. I’m very confidence, flexibility, maturity, a friendly and positive
and I’m passionate to help others and to provide quality service 
 

Executive Customer Service/ Sales and Head of SBU 11 (2021 to Present)
● Greet and acknowledge all cilents in a friendly, professional manner and provide quick,
responsive customer service through outstanding hospitality.
● Provide an awareness program for each and every customer about safety.
● Attracts customers with us by answering service questions and problems
● Also, through the customer database, we are suggesting new information and other updated
products and services.
● Managing and driving performance of the sales team to achieve targets via coordination and
delegation of responsibilities.
● Attending to customer requirements, understanding and identifying solutions, and sharing those
details with my team
● As a team, verify that customer orders are complete and accurate before ringing up sales and
archiving the sale goals.
● Resolves service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
● Managing work with engineers and Ceylon Electricity Board to manage large, complex design Solar PV
system projects for more than 50 corporate clients efficiently.
● As the team always, we have to ensure our quality of work and good customer service under all
policies and regulations provide by company
Executive Technical support in SBU 1 (2018 to 2021)
● Large-scale and medium-scale solar projects were designed and BOQs were prepared for submission.
● Filing and retrieving corporate records, documents, and reports.
● Helping prepare for meetings and travel.
● Optimization of solar PV designs for cost reduction and performance improvements.
● Using various software, including word processing, spreadsheets, databases, and presentation
software.
● Supporting engineers during construction and system commissioning to finalize the project.
● Reviewing supplier data sheets and assisting the procurement team with equipment selection.
● Performing system energy modeling and obtaining energy estimate reports by utilizing PVSysts solar
design software.
● Coordinating with engineers and Ceylon Electricity Board (CEB) to efficiently manage large and
complex solar PV system projects for more than 50 corporate clients.
● Preparing tender documents in 2018 and securing 1MW into 39 ground mount solar projects from a
1MW into 90 tender
● Preparing tender documents in 2020, and securing 25MW ground mount solar projects from a
130MW tender
● Managing appointments for the executive team. 

Architectural Assistant and Draftsman
● Performing calculations on the estimated dimensions of the structure and create various technical drawings.
● Communicating with architects and engineers, and incorporating knowledge gained into drawings
● Reviewing amd presenting the sketches and blueprints during the client meetings.
● Preparing, reviewing and redrafting alongside the engineering team.
● Redesign the design to enhance the functionality of the project.
● Presenting the design to the team members and taking feedback from them..
● Ensuring final designs are compliant with building regulations.
● Identifying and communicating potential design problems to the rest of the team.
● Creating residential and commercial infrastructure models post designing
● providing unique, outstanding, and creative output for clients more than they expect 

 

University of Sri Jayewardenepura (2014 - 2017)
B.Sc. (Honors) in Applied Sciences (Mathematics, Statistics & Physics) - GPA - 3.1
Institution of Engineers Sri Lanka - College of Engineering
Certificate Level
G.C.E. Advanced Level Examination 2012
Mathematics Stream (Physics - B, Mathematics - C and Chemistry - C