Lilian Robles

Organizational Psychologist from Peru with more than five years of work experience in the Human Resources Department in companies of different sectors: Trading, Hotel & Tourism, Construction, Consulting, Mining and Agricultural industries. Manage all the processes in HR, such as Recruitment and selection hiring process, training and development programs, internal communication and work environment. Spanish native speaker, advanced level of English and intermediate level of Portuguese, and great capacity of dedication, proactivity, and orientation to improvement.

Human Resources Generalist
Trading Company (Confidential Name) | Jan 2020 - Jul 2020 | Dubai, UAE

- Assist in talent acquisition and recruitment processes
- Review and update policies and assure the compliance with mandatory training, continuing education, constant email communications and work assessments (Warehouse Safety Regulations, Covid 19 Safety Protocol)
- Attend and participate in employee disciplinary meetings, termination and investigations
- Update the current Performance Management process
- Build the Organizational Structure for the company
- Gather and analyze data with useful HR metrics (KPI's)' like time to hire and employee turnover rates to take actions and improve the process
- Monitor and process the renewal or cancelation of employment contracts, labor cards, work visas, Emirates ID’s, health insurance, and coordinate with PRO to process them
- Monitor the records of attendance (Main office and shops) through the system and report the incidents to the management daily
- Assist with the transition of the implementation of SAP system (Trainings and communication)
- Provide support to employees in various HR-related topics such as leaves, passport processes, etc.
- Manage every incident related to employees (physical accidents, annual leave reschedules due to Covid 19 Pandemic, etc.)
- Recommend and implement strategies to motivate employees
- Assist with employees flight bookings

Human Resources Analyst

Country Club Lima Hotel | Jul 2017 - Oct 2019 | Lima, Peru

- Ensure the successful implementation of internal/external training programs according to the departments needs
- Coordinate with supplier training companies/supervisors the method and content of the external/internal training courses

- Assist in the projection of the Training Annual Budget and monitor the expenses throughout the years
- Prepare and submit monthly forecast and expense reports
- Manage the assistance and administer satisfaction surveys to evaluate every training classes to ensure a good process and report it on the KPI’s monthly report
- Coordinate the logistic on every training classes
- Arrange the purchase of plane tickets and travel expenses for training purposes
- Arrange training for the employees to comply with the hotel's Environmental and Occupational Health and Safety measures according to the Municipality requirements
- Coordinate and give the orientation presentation for new employees
- Analyze and complete HR monthly reports such as HR Statistics, New Hires, Training, Induction Process, Training surveys

- Manage new training alliances with educational institutes
- Update educational contracts with the Legal department
- Identify vacancies and match them with potential internal candidates
- Identify and recommend potential candidates for promotions based on their annual appraisals - Assist in preparation of new policies and procedures
- Assist in dealing with all employee-related queries at all levels

Human Resources Generalist

La Vensa S.A. Construction & Real Estate | Jun 2015 - Jul 2017 | Lima, Peru

- Complete and submit HR monthly reports (New hires, Turnover Rate, Exit Interview reports)
- Conduct exit interviews, identify reasons for employee termination and report them
- Coordinate medical examination and assure medical insurance cards for employees and their dependents
- Design and execute training programs (vision, mission, goals, company's values, policies, team dynamics, etc.)
- Assist with the Annual Budget projection
- Assist to make new alliances with institutes in benefit of the employees and their dependents
- Full assistance to the sports & social events: best employee of the month, annual team building
- Prepare and issue all relevant HR letters/documents/certificates
- Assist in dealing with all employee-related queries at all levels

Human Resources Assistant

Jamming Consulting | Feb 2015 - Jun 2015 | Lima, Peru

- Coordinate and monitor the clients training projects (Commercial, Mines industries)
- Design and manage diagnosis instruments (TNA - Training Needs Assessment) to identify the company's needs
- Analyze the diagnosis and elaborate a training program
- Monitor the development of the projects by surveys and focus groups
- Design and develop classes with the e-learning methodology
- Keep the client informed about the evolution of the project
- Elaborate a report of the achievements of the training for the client

Human Resources Assistant

Casa Andina Hotel | Aug 2014 - Jan 2015 | Lima, Peru

- Responsible for the Recruitment & Selection process and conduct screening and panel interviews, manage requisitions and candidate pools for the hotels in the region
- Prepare agenda for new employees, ensuring they are fully equipped to perform their duties and responsibilities

- Create and update job contracts and coordinate their submission to the Ministry of Labor
- Coordinate medical examination and monitor/follow up medical insurance cards for employees and their dependents
- Ensure that annual and probation period appraisals are completed on time
- Organize, maintain and update employee Payroll information with accuracy and confidentiality
- Calculate overtime and additional payment as per company policy and Labor Law
- Manage every situation: retirements, monthly discounts, sanctions, dismissal, etc.
- Manage the Annual Budget
- Maintain and update Master database: file employees, contracts and retirement documents to ensure that all is in place as per audit requirements
- Analyze and complete HR monthly reports such as HR Statistics, Turnover, Exit Interview reports
- Organize the annual Team Building event and the holidays events throughout the year

Bachelor in Organizational & Industrial Psychology Pontifical Catholic University of Peru Lima, Peru | 2015

Diploma in Specialization in the management of Human resources in organizations Pontifical Catholic University of Peru
Lima, Peru | 2015

Sociocultural animation and group development in organizations Ibero - American Network of Sociocultural Animation Node Peru
Lima, Peru | 2016

Diploma in Professional specialization in strategic management and development of management skills American Development Corporation CAD PERU
Lima, Peru | 2017

Certification in Human Resources Professional - ILM UK (CHRP) REI Regional Educational Institute
Abu Dhabi, UAE | 2020

Business Human Resources Diploma - Online Bow Valley College
Calgary, Canada | 2020 - Ongoing

LANGUAGES

English Spanish Portuguese

Advanced level Native Speaker Intermediate level

COMPUTER SKILLS

SAP - Human Resources Module
MS Office Excel, Word & Power Point- Advanced Level UNI Systems SPSS Intermediate Level