Marwa Sidahmed

Customer Service Representative | Dubai Health Authority.

• Awarded "Employee of the Month" for 6 months.
• Handled inquiries and customer complaints using CRM system.
• Modified customer’s profiles and ensured up-to-date records.

December 2021 – March 2023

Health, Safety & Environment Consultant Intern | Bee’ah.

• Assisted in conducting risk assessments and safety inspections to identify potential hazards.
• Supported the development and implementation of HSE policies to create a safe work environment. 
• Provided recommendations for continuous improvement and create a safe work environment.

March 2021 – June 2021

Engineering Intern | Serck Services International.

• Implemented quality control processes to identify areas for enhancement and reduce defects.
• Participated in project planning and the development of project schedules, milestones, and deliverables. 
• Collaborated with cross-functional teams involved in the execution of projects and daily operations. 

June 2017 – July 2017

The University of Texas at Austin.

Post Graduate Program in Data Science and Business Analytics.

Graduation: July 2023

Relevant Projects:

• Analyzed stocks data using Exploratory Data Analysis (EDA) and applied K-means and Hierarchical Clustering to group stocks based on provided attributes.
• Analyzed Visa applicant data and developed a predictive model for visa approvals, using various ensemble techniques like Bagging Classifiers, Boosting Classifiers, and Stacking Classifier.

University of Sharjah.

Bachelor of Science in Industrial Engineering & Engineering Management.

Graduation: June 2018

Relevant Courses:

• Operations Research.
• Supply Chain Management.
• Production & Inventory System.

Quality Control & Improvement.