Marwan Aboutraba

• Mechanical Engineer with an excellent experience of Automotive Service Manager
• After Service Manager providing a valuable expertise of Dealership Standards, Customer Satisfaction, Business Objectives, Employee Engagement, Resource Utilization and Planning, Budgeting, Organization, Sales, Costing, Marketing and Loyalty 
• Expand the Service Centers countrywide and Start-up a new business 
• 30 Years of Experience 

1. Service Center Manager:       May 2020 -November 2021

            Shammout Auto (Zotye, Great Wall & Foton Dealership in SYRIA) – Damascus   

•  Manage all facets of the day-to-day operations of the service department in an efficient and safe manner
•  Maintain Company policies & procedures and ensure that quality standards & KPIs are achieved.
•  Ensure vehicles tasks are completed correctly and within specified time. 
•  Minimizing operational costs without compromising standard of service.
• Oversee and mentor staff members while keeping workshop in clean and tidy state.
• Ensure all workshop operations are completed to professional standards.
• Manage the operation of the vehicle workshop ensuring vehicle compliance, safety, and budgetary control.
• Responsible for maintaining the operation which provides major and minor servicing for all vehicles                 

1.  After Sales Manager:    Nov 2008-Dec 2019

              Rakha Trading Co. (Nissan Dealership in SYRIA) – Damascus   

• Monitor and improve service and parts KPI’s to achieve business objectives.
• Ensure best work environment through Associate Engagement activities.
• Ensuring constant onboarding flow of trained technical staff to avoid skills shortages and   operational disruptions caused by skills deficiencies.
• Managing relations with all internal (HR, Finance, IT, Sales & Marketing) departments to ensure optimal performance levels.
• Identifying the market potential and develop long term & short-term business plan for the all regions.
• Analyze, prepare & maintain budget for all regions in the country. 
• Strategic planning and management on inflow of vehicles.
• Marketing management focusing on customer, brand & customer satisfaction.
• Setting revenue targets annually, quarterly & monthly basis and take appropriate initiatives to achieve the target in par with the expenses.
• Standardize process & procedures in order to setup service operations & smooth functioning in all regions
• Guide and direct infrastructure development projects in all the regions countrywide.
• Review & validate root cause analysis and propose effective solutions in order to retain customers and repeat business.
• Attaining market leadership by providing after-sales service over the product lifecycle in all regions.
• Establish a 2S network dealers in most of country cities to cover all customer’s needs   
• Carrying out quarterly billing checks and inventory audits and arranging for all outstanding debts.

1. Service Advisor:             May 1997- Jul 2008

               Abdul Latif Jameel Co. (Toyota-Lexus Dealership in KSA) – Riyadh   

• Develops and maintains a working knowledge of the functions & operation of the vehicles 
• Ensures that customers' vehicles are fixed right 1st time by implementing the quality procedures
• Ensures that repair estimates are reasonable.
• Ensures that repairs are carried out within promised delivery time and estimated cost.
• Follows up with spare parts for procurement of materials, especially the parts on VOR.
• Ensures chief technicians are following quality control policy and procedures.
• Determines the training needs and recommends and nominate technicians for different training.
• Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity.
• Examine the automobiles and identify the defects and malfunctioning 
• Evaluate the reason of malfunctioning of the vehicle and suggest repairs
• Advise the customers on repairing or replacing the malfunctioning components 
• Guide customers on routine maintenance practices and correct use of automobiles
• Sells extended warranty & insurance policies.

1. Workshop Manager:      Oct 1991- May 1997

                     Ministry of Local Administration-Technical Services Department in SYRIA

• Ensure the proper service works done 
• Determine the needed spare parts and prepare request order 
• Equip the workshop with a needed facility 
• Performing periodic maintenance 
• Maintain workshop clean and organized 
• Reduce the expenses and proper resourcing utilization 
• Supervising employee attending and discipline 
• Ensure employee rights are fulfilled, and Coordinate with other departments. 

 Chairperson of Buying Committee & Tenders:       Jan 1993- Dec 1995

•  Manage and oversee the purchasing automotive spare parts, materials and workshop needs
•  Looking for the best quality and a reasonable price 
•  performing the outside repairs which can’t be carried out in the directorate workshops
•  Execute a tender for the big spare parts stock and for the major outside repairs  

• Bachelor’s in Mechanical Engineering- Power, Damascus University 1981-1987