Meer javeed Ahmed

I have 8 Years of IT Support experience in UAE, Completed the RHCE, CCNA, and MCP Certification holding the UAE Driving license Specialised in Windows Clients and Server administration

Field Support engineer | Mar 2021 – Mar 31, 2022
Diyar united company (Adnoc Project work)
Environment: Fortinet Windows Server 2012 R2, Hyper-V, SCCM, DNS, DHCP, Office 365, Antivirus Management (Cloud and Console) FortiGate, Cisco ASA, Cable Management. (ADNOC Project) Point of Sale Devices (Printer/scanner). Payment terminals DIPT/PPT/OPT/IPT, UPS, DOMS, RFID, Cisco Catalyst, laptops, and Printers.
Projects: OTG Migration, Network Revamp, and POS unification
➢ Reporting directly to the Project Manager and collaborating closely with other IT team members.
➢ Responding to queries in a timely and accurate manner and resolving queries
➢ Responsible for diagnosing & resolving hardware, software & end users’ problems.
➢ Acting as the first point of contact for all IT & technical queries.
➢ Developing the infrastructure and systems to meet the company’s needs.
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➢ Working within a TCP/IP network environment, including DHCP, DNS, and ethernet
➢ Windows Installation using PXE Boot, Add client PC in SCCM Console
➢ Involved in the rollout of software updates and patches.
➢ Investigate complex IT support issues.
➢ Communicating with third-party technical specialists.
➢ Configuring and managing backup & restore procedures.
➢ Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the budgetary implications of IT projects and upgrades.
➢ Provide secondary support for LAN administration.
➢ Responsible for allocating work to junior staff and induction training for new staff.
➢ Deploying new hardware, and server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems,
➢ Working with Fortinet experts to configure the Fortinet device
➢ Re-imaged the corporate Dell Laptops, Point of sale Devices, and Workstation PCs
➢ Installing, configuring, customizing, and tuning the POS system
➢ Testing and configuring VeriFone EFTPOS
➢ Analyzing network traffic capacity and performance characteristics.
➢ Implementing, maintaining, and improving established network security practices.
➢ Installing, configuring, and troubleshooting LAN and WAN components such as routers and switches.
➢ Using network management tools to analyze network traffic patterns (simple network management protocol).
➢ Securing network communications.
➢ Protecting a network against malware. (anti-malware, restrict/prevent external devices using policy, spam filters).
➢ Configuring and utilizing network protection components
IT Support Officer | Dec 2020 – Apr2021 WordStar holding L.L.C
Environment: ITSM, Windows server 2012 R2, 2016, Active Directory, Hyper-V, DNS, DHCP, Office 365, Grand stream IP PABX, Antivirus Management (Cloud and Console) TrendMicro, NAS QNAP, SonicWall, Cable Management, ERP System, GPS locator Management.
➢ Handle Sharjah MSP Clients on Regular Weekly Visits for IT Support according to schedule.
➢ Checking servers and peripherals like physical (LED & Noise), Backup, Performance report, Event Viewer, Device Manager, Task Manager (Resource Monitor), Disk Space, Network Connectivity, Antivirus, NAS storage, etc...
➢ Diagnose and troubleshoot hardware, software, and network issues
➢ Installation, Configuration of Operating systems Windows, Mac, and Linux.
➢ Managing Windows Servers 2012, and 2016 with AD, DNS, and DHCP.
➢ Manage and maintain Office 365 through Admin Portal also configuring mail on Outlook.
➢ Managing All Server Backup via Windows backup, and Veeam backup as well.
➢ Migration of HDD to SSD through Clone tools.
➢ Maintaining AP connectivity from the main office to the branch office.
➢ Managing and Maintaining a centralized Cloud Antivirus portal and Console.
➢ Create a policy for desktops and Servers. (Trend micro)
➢ Configuring & Maintaining Site-to-Site VPN Connectivity on SonicWALL (Dubai, Sharjah, Sajaa, and Abu Dhabi)
➢ Maintaining the ERP for all Users
➢ Managing Grand stream PABX, and CCTV for the Main office to the Warehouse and factory including all other offices.
➢ Installation & Configuration of Network Printers, Scanners also Print Management
IT Support Engineer | Sep 2020 – Nov 2020. Mission IT Solutions
Environment: ITSM, Windows server 2008, 2012, 2012 R2, 2016, Active Directory, Hyper-V, VMware Management, Azure, DNS, DHCP, Group Policy, IIS, Shadow Protect, Dynamics 365, Office 365, ConnectWise, Panasonic & NEC PABX, Antivirus Management (Cloud and Console) NAS Net-gear & QNAP, SonicWall Dell,
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FortiGate, SoHo. Cable Management
RMM & Ticket Tool: ConnectWise, Dynamics 365.
➢ Handle Sharjah MSP Clients on Regular Weekly Visits for IT Support according to schedule.
➢ Checking servers and peripherals like physical (LED & Noise), Backup, Performance report, Event Viewer, Device Manager, Task Manager (Resource Monitor), Disk Space, Network Connectivity, Antivirus, NAS storage, etc...
➢ Diagnose and troubleshoot hardware, software, and network issues
➢ Installation, Configuration of Operating systems Windows, Mac, and Linux.
➢ Managing Windows Servers 2012, 2016, and 2019 with AD, DNS, and DHCP.
➢ Manage and main Office 365 through Admin Portal also configuration mail on Outlook.
➢ Managing All Server Backups via Shadow Protect BACKUP Solution and Windows backup, Veeam backup
➢ Migration of HDD to SSD through Shadow protect & Mini Tool Environment and Clonezilla.
➢ Maintaining PROXIM – Backhaul and AP connectivity from the main office to a branch office.
➢ Managing and Maintaining a centralized Cloud Antivirus portal and Console. Create a policy for the Client and Server. (E-Scan, Malwarebytes, F-Secure, Bitdefender)
➢ Configuring & Maintaining Site to Site VPN Connectivity on SonicWALL (DUBAI to SHARJAH)
➢ Maintaining the SAGE ERP for all Users like connectivity Checking and Peachtree folder configuration.
➢ Managing Panasonic PABX, Avaya IP Office, and CCTV for the Main office to Warehouse and factory including all other offices.
➢ Installation & Configuration of Network Printers, Scanner also Print Management Applications for centralized monitoring and maintenance
Network and System Administrator | Sep 2017 – Sep 2020 Hispeed Infotech L.L.C
➢ Manage and Troubleshoot Client equipment using remote and on-site
➢ Provide High-Level System tuning and infrastructure Support
➢ Install and Manage the High-speed network With Fiber Connection
➢ Moral Support on Business class printer
➢ Provide Support caldera and Linux System Environment.
➢ Provide Basic Level Support on MySQL Services
➢ Managing and Administration of Windows, Linux, and Mac OS
➢ Provide Support on Mac Oriented applications
➢ Managing and Administrating Support on PABX Devices
➢ Configure and Administrating the Mail Service Using cPanel Services
➢ Configure and Administrating using Outlook and Mail Application
➢ Perform onsite service engineer Support for UK Based Clients in UAE
➢ Provide Basic Level Support on Avaya Communication Devices
➢ Maintenance of a network printer and stand-alone printers
SYSTEM ADMINISTRATOR; ALQUSAIS, MAR – 2017 – SEP 2017 PRIME ELECTRICAL CONTRACTING COMPANY
➢ Provide level 1 support to end users globally in a timely and accurate
➢ Respond to system monitoring alerts to ensure they are addressed appropriately
➢ Perform user account administration, server administration, and backup administration
➢ Design and implement network connectivity solutions based on business requirements
➢ Network traffic monitoring and data protection parameter implementations
➢ Maintain the documentation asset list and call logs maintenance
➢ Implement and administrate group policy objects
➢ Maintain network printer and stand-alone printers
➢ Maintain SLA with suppliers and telecom operators
➢ Perform the procurements of IT needs
➢ Coordinating with Microsoft support team for deep resolution of the problem
➢ To attend multiple sites and systems to investigate and resolve incidents reported by users
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➢ Biometric support for users enrolls and reports
➢ Undertake system repairs from the point the call is assigned until the system has been returned to service and proven to be operational (with defined service level agreements)
➢ Hardware installation configuration diagnosis and rectification
➢ Communicate/escalate all high-priority incidents ensuring that the communication is adhered to where necessary provide on-call and onsite support outside of normal business hours
➢ Ensure the compliance with clients and all relevant business process procedure work to instruction to deliver all work with appropriate quality and governance standards
➢ Ensure the security and integrity of all data provided including exporting performance
NETWORK AND SYSTEM MAINTENANCE SAMRACOMPUTERS JUNE -2014 – SEP– 2016
➢ Acting as technical lead to identifying and implementing solutions to problems affecting IT Services.
➢ Providing 1st / 2nd line and some 3rd line support over the remote
➢ Backup and Maintain Client’s Data Through the Safe Tools
➢ Installation and maintenance of all systems within a client’s digital environment.
➢ Producing documentation on operational, system, and user procedures & guidelines.
➢ Building, configuration, and troubleshooting of server and desktop hardware.
➢ Providing pre and post-support on selection and procurement of IT equipment.
➢ Obtaining quotes for the supply of goods and services from suppliers.
➢ Designing, implementing, and managing an active directory.
➢ Ensuring that support calls are logged and handled effectively and efficiently.
➢ Ensure adequate antivirus protection & solutions are maintained and updated.
➢ Identify and recommend improvements for e-mail applications & web-page development.
➢ Install and Administration servers, end users’ workstations, virtual systems, and network hardware
➢ To respond to the request for the work from our client desk infrastructure team and management team
➢ To attend multiple sites and systems to investigate and resolve incidents reported by users
➢ To attend both supported site and systems to investigate and resolve incidents reported by user’s network infrastructure designing new and existing office
➢ Installation and configuration of Cisco and Linksys switches e series and advanced routers
➢ Dell SonicWALL, Fortinet cyber roam installation, and security bundle updates
➢ Supporting multiple client locations through TeamViewer
➢ Authenticating and maintaining the privileges

B.C.A - MKU UNIVERSITY, TRICHY, 2010
RHCE - REDHAT CERTIFIED ENGINEER -2010
CCNA - Cisco Certified Network Associate, 2013