Mohamed atef

Developing and maintaining strong relationships with VIP key clients.
• Acting as the primary point of contact for client inquiries and issues.
• Scheduling regular meetings to review account performance and client satisfaction.
• Develop and implement strategic plans to drive business growth and client engagement.
• Resolving client complaints and issues effectively, ensuring a positive client experience.
• Track and report on business development metrics and KPIs to senior management.
• Collaborate with sales, marketing, and operations teams to align strategies.
• Developing and implementing account strategies to maximize client retention and satisfaction.
• Identifying opportunities to upsell or cross-sell additional products or services.
• Responsible for the comprehensive oversight and direction of all corporate business endeavors within the Kanoo Travel.
• Analyzing client data to identify trends and opportunities for improvement.
• Increased sales by 30% over two years and Led a team that secured contracts worth $8 million annual.
• Attend quarterly business review meetings with third-party Travel Management Company stakeholders.
• Establishing and maintaining partnerships with key stakeholders and industry players.
• Attending industry events and conferences to network and promote the company.
• Use CRM software to manage and analyze client interactions and data.
• Achieving sales targets and contributing to revenue growth.
• Staying updated with industry trends and innovations to maintain a competitive edge.
• Leading and mentoring a team of business development professionals.
• Providing training and development opportunities for team members.
• Spearheaded a project to optimize travel through new business unit for Iraq,25% increase in new business.

With over 12 years of experience in the corporate travel industry, I excel in client relations and development. As a Client relationship Manager, I manage Sales, Marketing, Customer service, and Retention for Small and medium enterprises under Kanoo umbrella. I have 50companies in my current portfolio. I am responsible for their CRM administration, operations, support to enterprises by ensuring a clear set of guidelines are in place to manage the expectation.
Fluent in English and Arabic, with intermediate Russian skills, I leverage my expertise to deliver exceptional service, resolve client issues efficiently, and drive growth through strategic client engagement.
Define and implement processes, procedures, dashboards, and reports that will bring visibility and optimize operational performance.

• I hold a Bachelor of Laws from Cairo University and I am currently pursuing a Master of Business Administration at Edinburgh Business School - Heriot-Watt University, UK. 
• I speaks Arabic as my native language , English and intermediate in Russian.